How I changed my approach to leadership

What’s an instructive moment from your leadership journey?

Some years ago, I found myself at the helm of a team strongly opposed to a decision I'd made.  Me against them. Not a place I was excited to be.

As I braced myself for an upcoming meeting to hash things out (one I was admittedly not eager for), I paused to consider their viewpoint.

While confident in my decision, I had an epiphany: their intense pushback was a gift.

A HUGE gift.

It was a testament to their passion for our work—a luxury not every leader enjoys. Given the choice, I'd pick a committed yet vocal team over an indifferent one, Every. Single. Time.

I decided to lean into that insight and changed my approach.

Entering the meeting, the first thing I did was acknowledge how much they cared about the quality of our work. I expressed my gratitude for their commitment and made it clear that I understood this was the root of their pushback.

The atmosphere in the room instantly and palpably shifted (imagine a collective, energetic siiiigh), paving the way for a constructive dialogue.

I think my acknowledgement surprised them; they came, understandably, armed to defend their position.

Post-meeting, one team member even reached out to tell me they appreciated the emotional intelligence I brought to a tense situation.

That experience stuck with me. It taught me to zoom out and reconnect with the humanity of others before responding in moments of conflict.

P.S. If you want to elevate your impact as a leader and could use the support and accountability of a coach to that end, reach out for a no-obligation coaching consultation.

Best regards,

Teresa Brazen