How to improve customer experience and sales performance – Configuration Lifecycle Management use cases
Part of our "Great omnichannel Customer Experience (CX) requires great product configuration" series of articles
For many organizations, their CPQ solution is struggling to manage the increasing product complexity and high demand for customization.
In order to deliver an accurate, competitively priced quote (the first time) CPQ systems need to be integrated with the complex back-office realities of engineering, manufacturing, maintaining, and servicing these complex products.
In this video, Jens Ellebæk will present use-cases that demonstrate how an enterprise-grade sales configurator can simplify sales, improve efficiency and save costs by using a single integrated configuration platform across all sales channels.
About the author
Jens Ellebæk is a Consulting Offerings Manager at Configit. His presentation is from the Configit Configuration Lifecycle Management Summit 2022.
Boosting flexibility, efficiency and modularity.
6moRickard Gunsjö & Krister Kölzow
Love this focus on operational efficiency and integration. To further maximize product configuration success, consider leveraging predictive analytics to anticipate customer preferences and optimize your configuration options – it's a game-changer for enhancing customer satisfaction and boosting sales.