How Mobile Virtual Assistants Can Boost Revenue for Telecoms
Mobile Virtual Assistants can save the telecommunications industry $1.2 billion by 2022, resulting in a 17% CAGR over the next five years. Virtual assistants are more embedded in our day-to-day lives than ever before. Today, people use devices such as Amazon Alexa and Google Assistant to browse, control home appliances and even shop online.
Having attended Mobile World Congress 2023 in Barcelona and celebrated Tovie AI’s debut on its distinctive AI-powered, ChatGPT-integrated solution, Mobile Virtual Assistant, I would like to explore how Telcos can leverage AI assistants to boost revenue in this article.
A game changer for Mobile Operators
Mobile World Congress 2023 was enormous and full of cutting edge technological innovation. Besides the significant presence of leading telecom operators, smartphone brands and infrastructure vendors, MWC23 witnessed a diverse range of startups at the 4YFN (4 Years From Now) pavilion. Although most of the exhibitors deliberated on the next-generation telecom solutions, including 5G, 6G, satellite connectivity, Artificial Intelligence (AI), and the Internet of Things (IoT), not so many companies offered a full package of AI-powered solutions and services like Tovie AI. That was why Tovie AI’s mobile assistant stood out as a game changer for mobile operators, as it opens the door to new features and monetisation opportunities.
The assistant handles mobile subscriber calls, protects against spam and replaces outdated voicemail tech. This creates added value for mobile operator subscribers, increases the Net Promoter Score (NPS) and boosts revenue from value-added services.
Tovie AI’s integration with ChatGPT
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The cutting-edge solution demo brought some leading players in the connectivity business to Tovie AI’s stand at MWC23 with great interest and impressions. Many new connections and partnerships were forged. Many interesting conversations took place including discussions with Masters students from the EADA Business School in Barcelona, Principal Analyst from Omdia, MVNO’s (Mobile Virtual Network Operator), Tech professionals, C-suites and Opinion Leaders within the global telecom industry.
The flagship event saw 88,500 attendees from 202 countries that showcased game-changing tools and discussed the hottest AI trends including Generative AI, LLM, ChatGPT but barely represented how to utilise or apply these trends to their solutions. This was where Tovie AI’s integration with ChatGPT captured the attention at MWC23.
The development team at Tovie AI has its ear to the ground in terms of consumer trends and solutions, adding value to both the service offering for the end consumer and the business models of its channel partners. Microsoft's recent announcement and ongoing investment in ChatGPT ignited interest and demand for personalised experiences in the market.
The Mobile Virtual Assistant’s intelligence is powered by Tovie’s own NLU platform that enables it to determine the meaning of what is said and flexibly manage the script of the dialogue, while the LLM ChatGPT from OpenAI, operates in experimental mode, within the solution, providing the end user with a summary of the conversation. Tovie AI’s Emotional Speech Synthesis platform adds intonations to the assistant's voice and allows users to create custom voices, e.g. celebrities or the branded voices of the Mobile Operator.
Tovie AI’s Mobile Personal Assistant (PA) - Key Features Mobile PA Showcase Video
To book your exclusive demo, email contact@tovie.ai