How to Prepare for the Future of Connected Work
The phrase “connected work” refers to a work environment or system where employees, tools, processes, and technologies are seamlessly integrated to enhance collaboration, communication, and efficiency. It involves creating a networked workplace where various elements are interconnected, enabling smoother workflows and more dynamic interactions. This Crowdsourcing Week blog takes a look at the benefits of connected work, the accompanying challenges, some key connected worker platforms, and a look at how connected work will influence the ways businesses operate in the future.
Key benefits of connected work
Use of integrated communication tools such as Slack, Microsoft Teams, or Zoom facilitate real-time messaging, video conferencing, and collaborative document editing. Coupled with adoption of cloud computing to ensure that data and applications are accessible from anywhere, it allows for easier remote work and real-time collaboration.
Project management platforms like Asana, Trello, or Monday.com allow teams to track progress, assign tasks, and manage projects collaboratively. Tools like Google Workspace or Microsoft 365 enable multiple users to work on documents simultaneously, share files easily, and maintain version control. Alongside adoption of flexible schedules, hybrid work models, other digital tools can be used to maintain productivity and connectivity.
Connecting and integrating different software applications through APIs to enable seamless data flow and interoperability between systems. Implementing dashboards that consolidate data from various sources provides a comprehensive view of projects, performance metrics, and other key indicators. Leveraging analytics and business intelligence tools in to the mix can help people make better informed data-driven decisions based on real-time insights.
Externally, AI-driven tools can automate routine tasks, provide quick information, and support better customer service.
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Key challenges of connected work
Some care should be taken as to how these tools and connected worker platforms are used so that it doesn’t appear to people they are set tasks and made answerable to faceless automated systems. It requires different management techniques within an “Always On” culture of constant connectivity that may blur the lines between work and personal life, leading to burnout if not carefully managed. Internal social networks, such as Yammer or Workplace by Facebook, foster better communication and engagement among employees, and can help to establish a positive company culture and norms.
An over-reliance on technology can also lead to issues if systems fail or are not accessible.
Additionally, whilst a range of tools support working from any location, including VPNs, secure remote access and mobile device management, there is an increased need for stronger cybersecurity processes to protect data, including encryption, multi-factor authentication, and regular security audits. Employees will require more frequent training on cybersecurity best practices to ensure safe and responsible use of digital tools and resources.