How to Spot Introverted Sales Talent in a Pool of Extroverts

How to Spot Introverted Sales Talent in a Pool of Extroverts

I think it is time we need to rethink the idea that sales is only for extroverts.  I've been in sales recruitment for years, and some of the best salespeople I've seen are the ones you'd least expect often the quiet types and I am seeing this trend grow ! We are all customers and are smarter than ever with a whole world of information available to them. 

 They're not looking for a smooth talker, they want someone who gets them, knows their stuff, and really listens. That's where introverted sales pros come into their own. I have found that quiet achievers bring something special to the table. 

They're often the ones who research into client histories and industry trends before they even pick up the phone. When they do talk to clients, it's focused, insightful, and offers immediate value to the client.  I have seen many hiring managers miss out on great talent. Often be stuck in outdated ways of thinking, with a focus on going for the loudest voice in the room. 

So how do we find these hidden gems?

First off, look at your interview process.  Introverts often shine in one on ones where they can show off their unique ways of working and relationship skills. Give them a tricky client scenario and see how they tackle it  Don't underestimate the power of the written word. Introverted salespeople often have a knack for writing killer emails, proposals, and follow-ups. In today's digital-first business world, that's gold. Also, keep an ear out for the quality of their questions. The best introverted salespeople are often incredibly curious. 

They ask questions that really get to the heart of what a client needs. It's not just questions for questions sake,  it's strategic relationship building. I'm not saying we should ditch extroverted salespeople. They've got their strengths too. But a sales team that's all extroverts? You're probably missing out on some serious talent. As we see sales evolves, so should our hiring strategies.  We need to move past old stereotypes and see the potential in quieter candidates. 

They might not dominate the conversation, but they could dominate your sales leaderboards. When you are next hiring, look beyond first impressions. Listen out for the thinkers, the analysts, the ones who do their homework.  They might not be the loudest in the room, but they could end up being your top performers. I have learnt over the years sales, it's not about who talks the most ... it's about who gets results.  And often, the best results come from the most unexpected places.


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