How Wipro uses People Analytics to enable hyper-personalisation

Hybrid work is here to stay. Enabling our teams to do that seamlessly will be a big part in making sure success happens

Since the start of the Covid-19 pandemic, HR functions with people analytics teams have been pivotal in co-ordinating and leading responses to the crisis in companies all around the world. One such company is Indian multi-national giant Wipro, which found it had to suddenly contend with 150,000 remote workers in India alone.

My guest on this week’s episode of the podcast is Renil Kumar, Vice President and Global HR Head at Wipro, who is the personification of the modern HR leader: business focused, data driven, technologically savvy, inclusive and collaborative.

You can listen by clicking on the image below or by visiting the podcast website here.

In our conversation Renil and I discuss:

• How people data and analytics enables hyper-personalisation across Wipro’s 200,000+ global employees ("How do I digitise equipment, how do I digitise training on demand and in person, which can be hyper-personalised? How do I ensure that the right skill is available to the right team and all of this plays a big part of the transformation?")
• How a powerful people analytics project on attrition delivered quantifiable value to the business as well as revealing some interesting insights about the impact of team size and promotions ("...attrition went down, more than 7 basis points")
• How to infuse HR professionals with the skills needed to be more data-driven and why experimentation, starting small and getting hands on drives progress ("Start small, experiment, get hands on with data.")
• How Organisational Network Analysis can be applied in sales and customer service ("I really think that (ONA) is going to be a huge plus for many Sales Departments and it is going to be a huge plus to Sales managers and leaders.")
• What HR can do to prepare their organisation for an increase in remote and hybrid working ("We spent a lot of time around employee care, mental and physical health. That's an area which we cannot stop.")

This episode is a must-listen for anyone interested or involved in how HR can drive significant value in large multinational businesses, so that’s business leaders, CHROs and anyone in a HR leadership, People Analytics, or HR Business Partner role.

Data helps us to quantify what value HR brings to the table for the business

LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Renil, head over to myHRfuture by clicking on this link: How Wipro uses People Analytics to enable hyper-personalisation.

WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the myHRfuture YouTube channel highlighting two of the topics Renil and I covered in our conversation. 

GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
3. Who would you like to see me interview in future episodes? Let me know in the comments below.
4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!

THANK YOU

A huge thank you to Renil for sharing his time, knowledge, expertise and for participating in such a rich and fascinating conversation. You can connect with Renil on LinkedIn. 

Thanks to Panalyt for sponsoring Series 10 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.

CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

• EP 49: Michael Arena - How ONA can help understand the impact of virtual and hybrid working on innovation and wellbeing
• EP 48: Daniel West - How to Democratise People Analytics to Drive Agile Decision Making
• EP 47: Melissa Harper - How Bayer is redefining the workplace around Purpose, Innovation & Culture
• EP 46: Chin Yin Ong - How people data can drive better business and employee outcomes
• EP 45: Vidya Krishnan - Making learning a habit that matters at Ericsson
• EP 44: Simon Brown - How Novartis promotes learning curiosity to drive business value
• EP 43: Kat Kennedy - Improving Employee Experience through Learning, Skill Development & Mobility
• EP 42: Gianpiero Petriglieri - How Do You Create a Learning Culture in the Workplace?
• EP 41: Lynda Gratton - How can HR help shape the re-skilling and learning agenda?
• Bonus Episode: Diane Gherson - How IBM is Reinventing HR with AI and People Analytics
• Summer Special #5: Sophie Rwegera Khadhraoui - Building a People Analytics Function in a Humanitarian Organisation
• Summer Special #4: Dan Cable - How to help people love what they do at work
• Summer Special #3: Torin Ellis - What is HR's Role in Creating Diverse and Inclusive Organisations?
• Summer Special #2: Tomas Chamorro-Premuzic - What is the role of leadership in times of crisis?
• Summer Special #1: Amy Edmondson - How to create Psychological Safety at work
• EP 40: David Green - How can People Analytics drive business value?
• EP 39: Jeremy Shapiro - How People Analytics has progressed in the last ten years
• EP 38: Heather McGowan - How Covid-19 is accelerating the Future of Work
• EP 37: Thomas Rasmussen - How National Australia Bank has scaled People Analytics
• EP 36: Ravin Jesuthasan - Six imperatives for HR in the Future of Work
• BONUS EPISODE: Amit Mohindra & Dawn Klinghoffer - What is the future of People Analytics?
• EP 35: Peter Hinssen - What is the role of HR in driving and enabling innovation?
• EP 34: Bruce Daisley - What do business leaders want from HR?
• EP 33: Dirk Jonker - Why People Analytics needs to behave like a start-up
• EP 32: Cole Nussbaumer Knaflic - The role of storytelling in People Analytics and Data Visualisation
• EP 31: Piyush Mathur - How Johnson & Johnson uses People Analytics to drive business outcomes
• BONUS EPISODE - Heather Whiteman, RJ Milnor & Ian Bailie (Live at PAFOW) - How to develop the HR skills of the future
• EP 30: Katy Gray - How Arup uses reward data to drive behavioural change
• EP 29: Uri Ort - What is the future of talent assessment?
• EP 28: Zara Nanu - The role of People Analytics in Gender Pay Analysis
• EP 27: Julia Shaw - How can technology reduce bias in the workplace
• EP 26: Stela Lupushor - How HR can be a Catalyst for Change
• BONUS EPISODE: Volker Jacobs - How to scale Employee Experience
• EP 25: Julie Digby - How HR Drives Transformation and Org Design at Mars
• EP 24: RJ Milnor - How McKesson uses ONA to identify what drives high performance in sales
• EP 23: Rupert Morrison - Rethinking Workforce Planning & Organisation Design
• EP 22: Dawn Klinghoffer - The Evolution of People Analytics at Microsoft
• EP 21: John Boudreau - Reinventing Jobs: The Future of Work and it's impact on HR
• EP 20: Tanuj Kapilashrami - How Standard Chartered designed an exceptional Employee Experience
• EP 19: Anna Tavis: What is Agile HR and how are companies adopting it?
• EP 18: Sarah Johnson: How to use employee surveys to create strategic value
• EP 17: Leena Nair - How HR drives business value at Unilever
• EP 16: Keith McNulty - HR 3.0: more data driven, more agile and more business focused
• EP 15: Jason Corsello - The Shift From HR Tech to Work Tech
• EP 14: Jill Larsen - How does the CHRO successfully partner with the CEO
• EP 13: Frida Polli - How AI and Behavioural Science can reduce bias in recruiting
• EP 12: Ian O'Keefe - The Workforce Analytics journey at JP Morgan Chase
• EP 11: Dave Ulrich - The role of HR in the Digital Age
• EP 10: Jordan Pettman - How Nestlé uses People Analytics to measure Gender Pay Gap and Equity
• EP 9: Catalina Schveninger - The Evolution of Corporate Learning at Vodafone
• EP 8: Richard Collins - How is Automation, AI and Analytics changing recruiting?
• EP 7: Katarina Berg - Spotify's CHRO on Leading HR in a digital world
• EP 6: Nick Holley - How HR can become more business relevant 
• EP 5: Eden Britt - How to build a People Analytics team in a global organisation | The People Analytics journey at HSBC 
• EP 4: Yvette Cameron - How Blockchain will disrupt the Future of Work and HR Technology 
• EP 3: Didier Elzinga - How to Create a Culture First Company 
• EP 2: Edward Houghton - The Head of Research at the CIPD on Driving Business Performance with People Data 
• EP 1: Sharon Doherty - How to transform HR to be more digital and building a culture of diversity

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ABOUT THE AUTHOR

David is a globally respected writer, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As an Executive Director at Insight222, he helps global organisations create more cultural and economic value through the wise and ethical use of people data and analytics. Prior to joining Insight222 and taking up a board advisor role at TrustSphere, David was the Global Director of People Analytics Solutions at IBM Watson Talent. As such, David has extensive experience in helping organisations embark upon and accelerate their people analytics journeys. David also hosts the Digital HR Leaders Podcast on myHRfuture.

SEE ME SPEAK AT THESE EVENTS

I’ll be chairing and/or speaking about how to drive business value and employee experience through people analytics as well as the Nine Dimensions for Excellence in People Analytics model at the following upcoming events:

• 20-21 January - PAFOW Global - Winter 2021
• 5 March - HR Core Lab: People Analytics