HT TouchPoints August 2023

From our humble beginnings in the garage of Moe and Michelle Jafari's home, HumanTouch has grown into a recognized industry leader in government IT support. Our 25 years' of success are due to the unwavering support and trust of our incredible partners, customers, and employees. We extend our heartfelt thanks for being an integral part of our success!

Welcome New Chief Solutions Architect: Phil Gallagher

We are pleased to announce the addition of Phil Gallagher to the HT leadership team as Chief Solutions Architect.

Phil joins us after eight years as Product Line Director at Genesys, where he worked with iconic brands migrating CX platforms to the cloud. In the prior 15 years at Sprint, his roles included product management and solutions consulting on federal programs.

“It’s a great time for me to join the HT team as we expand our solutions roadmap leveraging innovative and proprietary AI/NLP technologies for targeted business applications. I enjoy bridging the technology and business domains, and HT has a great vision for leveraging technology without losing sight of the human element.”

Capability Maturity Model Integration (CMMI) Appraised

With our renewed CMMI commitment, we continue to enhance quality and consistency within our organization. This achievement translates into tangible benefits, including reduced operational costs, improved product quality, and, most importantly, heightened customer satisfaction.

Small Business Partner

Leverage our contract vehicles, small business status, and comprehensive solutions for partnership opportunities. 

Award Winning Patented Technology

The patented self-service kiosk provides live remote IT support instantly, with no downtime, no waiting, and no ticketing queues for IT support.