Unveiling the Power of Communication in Change Management
🎧 Tune in, get inspired, and listen to the full interview via this link:
I recently I had the pleasure of interviewing
Jyoti Khan , SCMP®
, a seasoned communications professional and co-founder of the consultancy "Bricks and Clicks." This interview is packed with insights on the critical intersection of communication, change management, and employee engagement within organisations. Here are some key takeaways and intriguing points from our conversation that I believe you’ll find both enlightening and inspiring:
Key Lessons and Ideas:
- The Role of Communication in Change: Jyoti emphasises that successful organisational change hinges on effective communication. It’s not just about informing employees but engaging them in a two-way dialogue to foster understanding and commitment.
- Dedicated Change Communication Professionals: We discussed the necessity of having dedicated roles for change communication within organisations. These professionals are crucial in navigating the complexities of change and ensuring that communication is not an afterthought but a strategic element of the change process.
- Human-Centric Change: Jyoti shared her perspective on why change and communication are so intertwined. She highlighted that for any change to be successful, people need to understand the rationale behind it, what’s expected of them, and how it will be implemented. This understanding helps in reducing resistance and increasing morale and productivity.
- The Importance of Engagement: Effective communication fosters engagement, which is essential for successful change adoption. Engaged employees are more likely to embrace and adapt to changes, creating a positive organisational culture.
- Frameworks for Change: While there are many established change management models, Jyoti pointed out that organisations often develop their own frameworks based on their unique experiences and needs. However, communication remains a central element in all these frameworks.
Curiosities and Insights:
- The Name "Bricks and Clicks": Jyoti explained the intriguing name of her consultancy, which reflects their focus on both physical and virtual businesses. It’s a nod to the importance of effective communication in both brick-and-mortar and online organisations.
- Personal Journey and Change: Jyoti shared her personal journey from corporate roles to consulting, highlighting the importance of understanding the "why" behind any change. This personal insight adds a relatable dimension to the discussion on organisational change.
- AI and the Future of Communication: We touched on the impact of AI on the communication profession. Jyoti believes that while AI can handle repetitive tasks, the human elements of strategic thinking, creativity, and emotional intelligence remain irreplaceable.
- Support Systems in Change: Jyoti stressed the importance of having a support system during times of change, whether it’s in the form of peers, managers, or change networks. This support is crucial for navigating the complexities of change.
I hope these highlights spark your curiosity and entice you to listen to the full episode. Jyoti’s insights are not only valuable for communication professionals but for anyone interested in understanding the dynamics of change within organisations.
🎧 Tune in, get inspired, and listen to the full interview via this link:
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