Insider: Nov 2024 - AI readiness and CMO insights

Are firms truly AI-ready? As in terms of actual process integration, value delivery, and return on investment? Our Enterprise AI Readiness Radar 2024 reveals only 2% excel across all five dimensions of strategy, data, governance, talent, and technology. With full AI adoption estimated just three to five years away, this report is essential for leaders navigating this transformative journey. Interestingly, marketing leads the AI revolution. Our CMO Radar 2024 explores AI's pivotal role in marketing, drawing insights from 2,600 marketing leaders. A whopping 73% of firms have adopted AI across marketing activities. This underscores the strategic importance of AI in driving customer engagement and optimizing marketing operations.

AI and industry innovations

• Generative AI Radar — Healthcare: Only 7% of healthcare firms have generated business value from AI.

• Generative AI Radar — Logistics and supply chain: Expect a 73% rise in AI spending in logistics, fostering innovation.

• Generative AI’s role in the energy industry: AI is pivotal in helping energy operations balance meeting global demand and achieving net-zero goals.

• Enterprise AI readiness explainer: Understand how to measure AI readiness.

• Generative AI innovation: How can firms navigate the challenges of unpredictability and economic value? Wharton School’s Professor Valery Yakubovich explains.

Sustainability and security

• Sustainability in built environment: There is a solution to effectively reduce operational and embodied carbon — whole life carbon assessments!

• Cloud Radar energy industry report: The biggest cloud challenges for energy companies — managing cost, cybersecurity, and ownership.

• Unveiling future cybersecurity: Implementing zero trust at scale is a strategic approach to protecting digital ecosystems.

• AI’s role in telecommunications: What is the potential of AI in enhancing customer experience in the telecom sector?

• Community-driven data and AI: “We haven't gotten community participation right so far,” insists Connected by Data founder Dr. Jeni Tennison.

Leadership and talent

• Future-ready ITSM tools: Firms must prioritize strong ITSM solutions to retain talent and sustain productivity.

• AI-ready telecom solutions: What are the pros of transitioning from legacy systems to a unified cloud-based platform? One NZ’s Ashish Shivhare sheds light.

• The future of retailing: AI can enhance product offerings and internal processes to drive customer satisfaction, says Currys CIO Andy Gamble.

• Empowered conversations: How is American Electric Power fostering an inclusive culture with a commitment to diversity? Amanda Samijlenko explains.

 Thanks for reading and watching – keep learning and keep sharing.

Jeff Kavanaugh

 Infosys thought leadership in the news:

·         Strengthening Customer Relationships with Cloud

·         Power of Cloud in Retail

·         AI's Productivity Gain in Enterprises

·         Agentic AI in Service of Humans

·         Smart manufacturing: unlocking the potential of AI by rethinking the cloud

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