Introducing VoiceNation

For over 20 years, VoiceNation has been an industry-leading virtual receptionist and live chat provider—trusted by thousands of businesses worldwide. Our success is built from our family of hard-working individuals. At VoiceNation, we only employ top-quality, professional people who share the same goal: to make the world a better place. We believe in putting people first—whether that's our clients, their customers, or our own team members—people are our top priority. 

The VoiceNation story 

VoiceNation began in 2002 with a dream, an office in a garage, and several thousand lines of code. Our business started as a virtual PBX and voicemail provider and evolved into the live answering industry in 2009. Since launching, our 24-hour service hasn’t stopped— answering customer queries 365 days a year. 

Today, headquartered in Atlanta, Georgia, VoiceNation is going strong with over 200 team members. Our success is reflected in the 90,000 clients who have joined us over the past two decades. Our countless awards for low hold times, accuracy, and overall call quality show just how much we care about giving customers the best experience. 

Our values 

Here at VoiceNation, we live by five core values, our ‘Trustmarks,’ that shape how we interact with clients, their customers, and our team every single day. These values are as follows:  

Loyal and true 

Trust is the foundation of all our relationships, and our clients know that they can count on us. We’re approachable, reliable, and are always going the extra mile to build and maintain strong relationships. 

Simply brilliant 

Every conversation is an opportunity to shine. We bring warmth, personality, and a smile to our conversations, striving to be the best versions of ourselves. This dedication helps us to deliver outstanding results for our clients. 

Superpowering the future 

We constantly stay ahead of the curve by integrating cutting-edge technology into our work. We’re always curious, looking for ways to push boundaries and provide solutions that our clients won’t find elsewhere. 

Doing what’s right 

At VoiceNation, we always act with integrity, so we can do our very best every day. We value honesty and transparency, which means we never overpromise on what we can deliver for clients. 

Together, incredible 

We approach every situation with energy, confidence, and positivity. We really value teamwork, celebrating our successes together but also standing by each other through tough challenges.   

Our commitment to community 

We’re strong believers in giving back to the community and helping those in need. Each month, our team members are given the opportunity to volunteer and work toward a cause they feel passionately about. Whether it’s organizing food drives, collecting toys during the holiday season, or donating backpacks, we actively partner with local charities to give back to the community. 

Proud to be part of the Moneypenny Group 

If you didn’t know already, VoiceNation is proud to be part of the Moneypenny Group! Founded in 2000 in Wrexham, UK (that’s right, that Wrexham!), Moneypenny has become an established global leader in both outsourced calls and live chat.  

Recognizing VoiceNation as a fellow award-winning brand, Moneypenny acquired our business in 2020. Both brands share core values, placing the needs of our people and our clients at the forefront of everything we do. Together, we’re dedicated to delivering exceptional customer experiences with every interaction, across our full range of services. 

Partnering with Moneypenny has also opened the door to more advanced technology, allowing us to keep expanding and improving our services all the time. With Moneypenny’s cutting-edge systems, we can easily scale our services to keep up with the growing and changing needs of our clients. 

Transform your business today with VoiceNation 

With VoiceNation by your side, you’ll never miss an opportunity. Our dedicated virtual receptionists are available 24/7, ready to provide your callers with exceptional service and a friendly voice. Don’t wait, give your customers the first-class service they deserve today.