Irresistible 2022: Design an Irresistible Employee Experience

Employee experience (EX) is a buzzword. Every tech vendor and consulting firm tells you they have the solution to this problem, and CEOs are talking about it, too. The business case is clear: employees are in the driver's seat today, and if you don't give them what they need, they will just take their talents elsewhere.

Fortune 500 CEOs such as Microsoft’s Satya Nadella, Unilever’s Alan Jope, and GM’s Mary Barra all cite employee experience as critical for achieving business success. Study after study shows the return on investment in employees beyond engagement — more satisfied customers, better products, more profitability, less safety issues, increased innovation, to name but a few.

Becoming a Best Place to Work: A Moving Target

Best Place to Work lists abound, and we compared four of them: Great Place to Work: World’s Best Workplaces; Forbes’ The World’s Best Employers; Fortune 100 Best Companies to Work For; and Glassdoor Best Places to Work. What we found: only six of 1,020 companies were on all four lists (or 0.5%). If you don't know what good looks like, how will you ever get there?

The Irresistible Organization: A Framework for EX

A great employee experience is about the work we do, the teams we're on, our direct managers, and how they coach and support us. It's also about the digital, physical, and cultural workplace; support for health and wellbeing; how we can grow and develop; and how much we trust the organization and its leaders.

Sounds like a lot? We'll reveal the secrets to doing it all and making an impact to people, the company, and the broader environment. Our Framework for Employee Experience defines what we call “the irresistible organization”, and it's a tool to understand the elements, dimensions, and practices of EX.

The goal of employee experience is to help people DO their best and BE their best.

Only 20% of the companies we surveyed were at high maturity, where employees are truly seen as individuals who will bring future sustainability and success through innovation.

We know employee experience matters and moving from one level of maturity to the next is important to business, people and innovation outcomes. But it is also a lot of work and often takes years, working on cultural and leadership topics, HR programs, and supporting technologies. Implementing the most impactful practices can help get you there.

Learn more about the irresistible employee experience in our world class conference – aptly named  Irresistible 2022, The Global Conference for HR Leaders and Their Teams.

Together with amazing co-presenters from the most successful companies in the field, there will be three critical sessions to become truly irresistible.

1.      Beyond Policies: Lessons of Hybrid and Deskless Work: I’ll share insights from thousands of companies around the globe how to make work “work” in the new reality. Wagner Denuzzo, Vice President, Head of Capabilities for Future of Work at Prudential Financial, will join me on stage, and together, we’ll unveil secrets of making work more human for everybody regardless of the work setting.

2.      The Voice of the Employee: Listening at Scale: This amazing panel brings a powerhouse speaker line up: Dawn Klinghoffer (Microsoft), Greg Pryor (Connected Commons), Mike Benson (General Mills), and RJ Milnor (Uber) will talk about a multi-faceted, always-on listening approach that puts employees at the heart of the business.

3.      Operationalizing the Irresistible Organization: In this workshop style working session, you’ll collaborate with other leaders across the globe to discuss how to make the magic happen to turn your company into a talent magnet with an outstanding employee experience.

When?  May 23-25, Los Angeles California. (press release here)

Where? The USC Campus, one of the most beautiful venues in Southern California.

What? The global gathering of the top HR leaders, HR teams, and practitioners from around the world. (Agenda here.)

 Join me at the Irresistible Conference. I can’t wait to see you in Los Angeles!