It's Time To Think About Compliance
With cooler days and darker nights just around the corner, it’s time to consider how your customers' needs will evolve over the coming months. Don’t put off getting your ducks in a row. Whether it’s property maintenance or annual safety checks, you can’t afford not to think about compliance.
Need a hand? Let us introduce you to Voicescape Compliance…
Our software solution allows relevant teams to meet statutory property requirements by automating the booking process, making it easy for tenants to confirm (and reschedule) appointments to keep no-access costs to a minimum.
On 14th September we’ll be holding a live webinar called Driving Compliance and Customer Engagement in Social Housing, showcasing our solution in action. Can’t wait to discover how your organisation could benefit from Voicescape Compliance? Contact our Sales Director Peter Hudson on 07375 428205, or download our product brochure here!
Social housing sector insights
Regulator of Social Housing to expand workforce by nearly 50%
As the public body takes on extended responsibilities, it’s looking to recruit 100 new employees. This move is a reflection of the Regulator of Social Housing’s strategy to efficiently manage its increased authority in the sector.
Gloucester Homes secures £130m for new housing plans
Set to deliver 400 new homes, the housing association’s funding agreement with NatWest is part of their initiative to tackle high housing demand in the region, and contribute to community growth.
Local government update
LGA Chairman calls for a ‘generational step-change’
Cllr James Jamieson has said each region in England should receive a consolidated local housing deal by 2025. This arrangement will merge funds from various national housing initiatives, aiming to catalyse a significant improvement in council house construction.
Town hall budget shortfall swells to £5bn
It’s predicted that the average local council budget shortfall will rise by 60%, reaching £33 million by 2025-26. This is an increase of £20 million compared with the last two years, meaning it’s never been more important for local authorities to tighten up their finances.
Waltham Forest Council appoints Voicescape to drive Council Tax collections
This London borough council is home to 278,400 residents and over 102,000 households. They will use our Collections solution to help prevent tenants from falling into arrears during the cost-of-living crisis.
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What’s the latest at Voicescape?
We launched our latest whitepaper
At Voicescape, we’re keen to keep our finger on the pulse and offer valuable insight. So, we’ve created a dedicated whitepaper. When Automation Meets Behavioural Science will help organisations capitalise on tech advancements to retain their talent and save funds.
We enabled Places for People to reduce no-access rates
Places for People is legally responsible for arranging annual gas safety checks for their half-a-million customers. Find out how Voicescape Compliance helped them to streamline their processes and reduce no-access rates by 14%.
We helped Shepherd’s Bush Housing Group improve customer relations
With a diverse resident population, Shepherd’s Bush Housing Group implemented Voicescape Feedback to strengthen customer relations. Since using the solution, they’ve saved time and reported 80% customer satisfaction across 300 residents.
Save the date
Join our Driving Compliance Webinar
On 14th September, we’ll be hosting a live webinar: Driving Compliance and Customer Engagement in Social Housing. Join us to discover how it’s helped Voicescape customer Platform Housing save costs and stay compliant.
Delve into the world of automation and behavioural insights in our Collections Webinar
Join us on 26th September to hear how two social housing associations have transformed their processes thanks to Voicescape Collections.
See you on 12th October for our Customer Conference
This year’s theme is #EngageCustomers2023: Innovation in Customer Engagement – Unleashing the Power of Voicescape Solutions. We’ll discuss the challenges affecting the social housing industry today, and how Voicescape can help.
Supercharge your efforts with Voicescape
Whether it’s adhering to compliance regulations, engaging with tenants, or improving your collections process, we’re here to help. A future with Voicescape is a brighter one for you and your customers.
Team Voicescape