Ivy: Virtual Assistant With Added Value – Now With Captions
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We are pleased to present the latest features of Ivy, the world's first conversational AI-based intercom voice assistant, in this newsletter. The new features, such as Ivy Captions, are an important step in the ongoing development, making Ivy even more powerful and versatile.
Ivy supports control centre staff by automatically answering frequent enquiries such as directions or train timetable information. This allows operators to focus on special requests or emergencies. In contrast to simple chatbots, Ivy can understand and answer open questions thanks to natural language processing. As a result, the virtual assistant not only offers improved customer service, but also ensures constant and rapid availability.
In line with the principle of ‘Privacy and Security by Design’, Ivy ensures a high level of data security and reliability. Below you can find out more about the further development of Ivy, including data analysis, captions, languages and much more.
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This video gives you a brief overview of what Ivy can do. Of course, the virtual assistant is constantly being developed further. Did you know, for example, that Ivy is available in several languages?
A corresponding voice command allows Ivy to respond in the user's respective language. German, English, Spanish, Italian, French and Dutch are currently available.
IVY CAPTIONS
With Ivy Captions, the spoken word of the user and Ivy becomes visible on the screen. This makes it easier to avoid misunderstandings, especially in hectic environments such as railway stations, and provides helpful visual support, for example with directions, opening times or prices. This is a great advantage for people with hearing impairments and for improving accessibility in general. It ensures that important information is presented clearly and comprehensibly.
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IVY KNOWS WHAT CUSTOMERS WANT
Ivy is available around the clock and collects valuable data during use in order to continuously improve the user experience. This data analysis makes it possible to derive recommendations for action, optimise processes and raise customer service to a higher level. One example: If many customers repeatedly ask where the exit is, this could indicate insufficient signage, which can then be improved. In addition, documenting incidents makes it possible to understand how problems were handled, which helps to improve service quality.
AUTOMATED PROCESSES
Thanks to predefined logics, Ivy can, for example, open the door to the car park for pedestrians if the ticket they require is inside in their parked car or if they do not have one because they are long-term parkers. Ivy also recognises from the content of the call whether it is an information or emergency call and, in an emergency, can forward the request, for example to the relevant control centre with high priority.
Ivy can be used in a wide range of areas, for example in car parking and public transport. Thanks to intelligent audio analysis, Ivy can filter out so-called empty calls (triggered by mistake or as a joke) so that employees can concentrate on urgent requests – which saves valuable time. Meanwhile, Ivy also automates the processing of wayfinding requests and repetitive tasks, which our experience shows reduces the time it takes to answer such a call to less than 0.5 seconds.
Thanks to our Evergreen technology, which stands for the sustainable longevity of our products and systems, Ivy can now also be used with existing, classic systems. Theoretically, it would even be possible to talk to Ivy at an intercom station from the 80s. This way, we ensure that your investment remains valuable for generations.
WOULD YOU LIKE TO KNOW MORE ABOUT IVY?
Click here to go to the website. You can also book an Ivy demo there.