JCtrans Case Study — Japan Truth Logistics Corporation

Japan TRUTH LOGISTICS Corporate with JCtrans

Japan Truth Logistics Corporation

Truth Logistics Corporation was established in Tokyo, Japan in 1998. At present, it has its own 5-story office building in the busy area of Tokyo, with a total of more than 50 employees in its headquarters and branches. The company has good financial credit, independent online customs clearance, national implementation in Japan, self-owned truck companies operating domestic business, and is a freight forwarding enterprise with a certain scale in Japan. In 2022, TRUTH LOGISTICS invested heavily in upgrading its IT system to enable its overseas agents to track cargo information in a timely manner, and the system can automatically update pushes and learn online about business progress and financial processing progress.

TRUTH LOGISTICS attaches great importance to the extension services in Japan, including the transportation and storage of special cargos such as exhibits and oversized cargos. Its purpose is to improve rapid, reasonable and effective services.

The maintenance and innovation of overseas agents are the main business pain points, which limits the development space of the company.

• Overseas agent fails to pay in time and often delays payments, resulting in tight capital chain.
• Single overseas agency and decentralized business volume cannot form aggregation effect.
• Regional limitation of overseas business, lack of new effective channels and approaches

JCtrans provides high-quality solutions according to customers' pain points Enterprises use platform negotiation mechanism, risk control scheme and overseas resource library to perfectly solve the difficult problems of enterprises.

• Audit qualification platform 

Has different grading systems, and there are qualification evaluation and level thresholds for new members to assist in confirming the next cooperation details.

• Dispute handling

When enterprises send disputes with platform meetings or non-platform members, the platform customer success manager and service personnel will intervene in the negotiation and follow-up, and provide new solutions to deal with problems and recover money. In the first half of 2022 alone, assist the enterprise to recover the freight of USD 30,000.

• Credit evaluation system

Relying on the credit evaluation system of the platform, customers have established cooperative relations with more honest overseas agents, enjoyed overseas freight forwarding resources in 200 countries and regions around the world, and successfully signed new agents including the Middle East and Sino-Ocean through the platform recommendation.

Reduce the bad debt rate of enterprises by more than 50%

Annual increase in turnover of USD 400,000

24/7 customer service for real-time troubleshooting

Customer Voice

Three mindsets: satisfactory, peace of mind and rest assured Two intention: determination and innovation

Relying on the huge overseas resources and platform advantages of JCtrans, we have achieved a qualitative leap for the company's business development. In the future, how small and medium-sized freight forwarders can share more market shares is a question that must be thought about. JCtrans platform provides huge opportunities for enterprises to expand new business models and becomes the key for freight forwarders to explore overseas markets.

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