Kosovo: A Great Outsourcing Destination

Fatos Ameti, CEO, Solutions Connected

Kosovo is a great outsourcing destination that offers a unique combination of location, talent, and affordability.

Nestled in the heart of the Balkans, Kosovo is a land of rich history, stunning landscapes, and warm-hearted people. But it’s not just the beauty and hospitality that makes this country stand out. Lately, Kosovo has emerged as one of the most promising outsourcing destinations in the world thanks to its strategic location, skilled workforce, and competitive costs. As these outsourcing conditions in Kosovo get more and more advantageous, companies all over the world are capitalizing on this golden opportunity. Because of this, the outsourcing industry has been growing steadily in Kosovo over the past decade, and it’s easy to see why. The country offers a perfect blend of Western and Eastern culture, making it an ideal partner for businesses from both Europe and the United States.

Kosovo’s strategic location at the crossroads of East and West is another factor that makes it an attractive outsourcing destination. It is just a few hours away from major European cities like Vienna, Budapest, and Istanbul, and its time zone overlaps with many European countries. This makes communication and collaboration with clients and partners in different parts of the world easier and more efficient.

The cost of doing business is also a major advantage for outsourcing companies. Salaries here are lower than in many other European countries, while the quality of work is just as high. This makes Kosovo a cost-effective option for companies that are looking to grow their business while not compromising on quality levels.

But what really sets Kosovo apart from other outsourcing destinations is its youthful and dedicated workforce, which is adapted to the most developed markets in Europe and the United States of America. The multilingual workforce in Kosovo is well-equipped to handle a variety of outsourcing needs. With a literacy rate of 97% and a large number of graduates from technical schools, universities, and business schools, Kosovo’s workforce is highly trainable and motivated to work with the newest business standards. Because of the multilingual workforce makes them ideal candidates for language-dependent jobs such as customer service, technical support, and other back-office services.

One of the most significant advantages of outsourcing to Kosovo is the high level of customer service that its outsourcing companies provide. Kosovo’s BPO companies are known for their almost native-sounding English, professionalism, friendliness, and warmth, which is exactly what you would want in customer service. As the CEO of Sonnecto - a BPO company in Kosovo, I take pride in the fact that our team members are not only skilled and professional but also great listeners and communicators.

But it’s not just about business in Kosovo. It is also a wonderful place to live and work, with a rich cultural heritage and a vibrant social sphere. The capital city of Pristina is a buzzing hub of creativity and innovation, with a thriving startup ecosystem and a growing community of ex-pats from all over the world. And outside the city, there are countless opportunities for outdoor adventures, from skiing in the mountains to swimming in the pristine lakes.

With everything combined, Kosovo seems to have the ideal conditions to become one of the leaders in the BPO industry, and Kosovan BPO companies are leveraging these advantages. They are doing an outstanding job of delivering high-quality services to clients from all over the world. Their reputation for excellence is well deserved, and it's no surprise that more and more businesses are choosing to outsource to Kosovo. With their innovative approach, commitment to quality, and talented workforce, Kosovo’s BPO industry is well positioned for continued success.

In a nutshell, Kosovo is a great outsourcing destination that offers a unique combination of location, talent, and affordability. Businesses that choose Kosovo as their outsourcing partner can expect high-quality work, efficient communication, and a warm welcome from the local community. Personally, I am proud to be a part of the growing outsourcing industry in this country and the amazing opportunities it offers foreign companies that are looking to expand their operations. I invite you to come over and see for yourself what Kosovo has to offer.