*Leadership and Decision making*
Russi Mody, Chairman of Tata Steel, was holding a weekly meeting with tata steel staff at a football ground in Jamshedpur.
A worker took up an issue. He said, the Quality and hygiene of toilets for workers is very bad. Whereas, he pointed out that the cleanliness and hygiene of Executive toliet's is always very good.
Russi asked his top executive how much time he needs to set it right. He said a month. Russi said "I would rather do it in a day. Send me a carpenter."
Next day, when the carpenter came, he ordered the sign boards to be swapped! The sign board on the "workers" toilet was changed to "Executives" and Executive toilet to "Workers".
Russi then gave instructions to change it back every fortnight !
Quality of both toilets became same in 3 days.
*This is what leadership is all about.* A solution that was immediate and lasting both!
A story that beats most Harvard case studies.
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