Legal Service Firms are Adopting Advanced Technology to Solve the Pricing Problem in Probate

Friends Legal is truly driven by its mission to be a market-leading Scottish Law firm that customers choose for their excellent results, and outstanding client experience. While that message resonated with their existing core audience, the company saw this wasn’t the case within the afterlife legal services currently on offer.

They saw an opportunity to make things better.  

Launching their new By Your Side brand, their aim was to make the legal side of death more accessible, affordable, and transparent for bereaved families. Having witnessed the complicated process currently in place for afterlife services and the varied costs charged within the industry Tony O’Malley, Friends Legal Managing Partner, felt it was time to make a change and said:  

“If you visit any number of solicitors’ websites, for example, it can be extremely complicated to work out what you have to pay, if you find fees mentioned at all. 

“This needs to change, and the interests of bereaved families put first.” 

Adopting Advanced Technology  

Tony and his team started seeking the use of advanced technology to help keep costs down and maximise efficiency of service. They knew that to provide the best customer service at affordable rates, early adoption of technology would be important. Despite the industry being very traditional in their methods, Tony and his Friends Legal team saw the substantial benefits of adopting technology such as Exizent in the early stages to provide an improved service for their clients.  

“Exizent’s executry platform puts everything in one place and makes it easier for us to provide high quality and efficient service to our clients. We can streamline our administration and case organisation, leaving us more time to work with our clients directly.  

“If we were to remain using the traditional methods still being used within the industry, our clients would suffer significantly in terms of cost and time. This was something we refused to consider.” 

Without the technology Exizent provide for Friends Legal it would have been very difficult to offer their clients the service and costs they are able to now. From a business perspective, the current traditional methods of performing probate are very costly. To manually post letters and documents between firms and contact all parties through varying platforms is unrealistic and unsustainable. Friends Legal strived to be able to manage everything from one location and reduce the unnecessary back and forth between institutions.  

Uncover the full benefits Friends Legal are reaping now thanks to Exizent technology — read the case study