LinkedIn's Two-Factor Authentication: A Sham and Customer Service Nightmare

LinkedIn, the professional networking platform touted for its security measures, has recently come under fire for its inadequate response to security breaches and lackluster customer service. The recent experience of Sachin Shenoy, a seasoned executive in the field of executive search, serves as a stark example of the shortcomings in LinkedIn's two-factor authentication system and its customer support.

On April 15th, 2024, Sachin Shenoy was shocked to discover that his LinkedIn account had been maliciously modified to display a different name – Delia. Despite having two-factor authentication activated, the breach resulted in the loss of critical data accumulated over 17 years of hard work – articles, endorsements, recommendations, followed companies – all wiped out in an instant. Only saving grace was the connections remained untouched. This incident not only jeopardized Sachin's professional reputation but also disrupted his daily operations, given the integral role LinkedIn plays in his executive search business.

Upon attempting to report the breach to LinkedIn, Sachin was met with a broken link and a deafening silence from the platform's customer service team. Despite reaching out for assistance in restoring his profile to its pre-breach state, LinkedIn's response was non-existent, leaving Sachin in a state of frustration and disbelief. The selective ignorance displayed by LinkedIn in addressing such critical security issues and providing timely support showcases a blatant disregard for its users' concerns and a lack of accountability on the platform's part.

As a paid corporate user with multiple licenses across LinkedIn platforms, Sachin's experience raises serious questions about the platform's commitment to data security and customer satisfaction. If LinkedIn continues to turn a blind eye to such egregious security breaches and fails to provide adequate support to its users in times of crisis, it begs the question – is LinkedIn truly a reliable and trustworthy platform for professionals?

The incident involving Sachin Shenoy serves as a wakeup call for LinkedIn to reevaluate its security protocols, enhance its customer service responsiveness, and prioritize the protection of its users' data. Failure to address these fundamental issues may result in a mass exodus of users disillusioned by the platform's neglect and indifference to their security concerns. The time for LinkedIn to step up and restore faith in its services is now, or risk losing the trust and loyalty of its user base.

#sham #linkedinsecurity #securitybreach #lackofcustomersupport #linkedincustomersupport #nottrustworthyLinkedIn

@ Kiran Kalpande - while you have helped escalate this issue, there was no help post that - do account directors have any clout in LinkedIn or are you also as helpless as your customers?