Location Intelligence Newsletter
April 2024

Location Intelligence Newsletter

Site Selection Group is pleased to release the LinkedIn version of our monthly Location Intelligence Newsletter. Let our location strategists help you learn, navigate, and stay informed about the latest site selection trends.

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Economic Incentives, Incentives, Site Selection Group, return on investment, Inflation Reduction Act, electric vehicle, semiconductor
Our annual report is now available to download.

Site Selection Group's 2024 U.S. Economic Incentives Market Report

Ever since the passage of the Inflation Reduction Act (2022) there’s been a flurry of market activity to spur domestic manufacturing in sectors such as clean energy. Companies are working to maximize benefits provided by the IRA to improve their return on investment.

In addition to companies working to meet IRA deadlines, many achieved success over the past year in obtaining a wide variety of incentives. Overall, approximately $23.7 billion of economic incentives were awarded in 2023 across all industries and project types. Companies committed to investing over $205 billion and creating over 430,000 new jobs, resulting in an average return on...

Click here to read more and download the full report.


Site Selection Group, site selection, economic incentives, manufacturing
Many manufacturers make three fundamental construction mistakes during the site selection process.

3 Common Construction Mistakes Manufacturers Make During Site Selection

Site Selection Group, a full-service location advisory, economic incentives and real estate services firm, is typically on the journey with our manufacturing clients from the time they begin a site search through construction and the start of operations (and in many instances much longer due to our economic incentive compliance service offering). Because we’ve been on this journey hundreds of times, we’ve seen manufacturers make these three construction mistakes:

  1. They drastically underestimate construction costs when starting a site selection process.
  2. They underestimate the time it takes to construct a complex manufacturing...

Click here to learn more about the three most common mistakes and how to mitigate them.


Artificial Intelligence (AI), Business Process Outsourcing (BPO), contact center, customer experience, Natural Language Processing (NLP), Site Selection Group, Call Center
The transformation in job roles emphasizes analytical and strategic skills over routine tasks, augmenting human capabilities to foster innovation and strategic growth.

The Impact of Artificial Intelligence on the Contact Center Industry

In the transformative landscape of the contact center industry in 2024, Artificial Intelligence (AI) plays a pivotal role, reshaping industry norms and setting new benchmarks for operational efficiency, customer satisfaction and innovation for in-house contact centers and business process outsourcing (BPO) providers.

Enhancing efficiency and productivity

AI use in contact centers can significantly boost efficiency and productivity. AI-powered tools, through automation, are now adept at executing routine tasks with remarkable speed and accuracy. For instance, a 2023 study by Deloitte highlighted that AI implementations in contact centers have led to a 40% increase...

Click here to read our full analysis of how AI affects different contact center aspects.


Hyperscale, data center, site selection, economic incentives, artificial intelligence, real estate, sites, economic development
These projects are setting a new standard for digital infrastructure development.

The New Frontier: Hyperscale Data Center Site Selection Transforming Rural Communities

The demand for hyperscale data center capacity has fueled the expansion of the data center industry to rural geographies and is transforming farmland into high-powered data center sites. This evolution of the data center industry has been pushed to the next level by the insatiable demand for data centers to support the artificial intelligence (AI) tech sector. The capital investment flowing into these data center sites is massive and requires a strategic blend of site selection, economic incentives and real estate foresight to find the locations.

With AI weaving into the fabric of daily life — from streaming our favorite shows to powering autonomous vehicles — the infrastructure supporting these technologies is growing at an unparalleled rate. In 2022, the top five hyperscalers — Amazon, Google, Meta, Microsoft and Oracle — poured an astounding...

Click here to read more about the strategic move of data centers to rural areas.


Nearshore, Offshore, BPO, Business Process Outsourcing, contact center, Philippines, India, Latin America, Africa, Egypt, Emerging Geographies, site selection
Emerging markets are home to a large, young, progressively skilled labor force adept in many languages and technological skills.

Emerging Geographies Create Opportunities & Challenges for BPOs in 2024

Emerging nearshore and offshore markets have become crucial geographies in the global economy, significantly influencing the landscape of business process outsourcing (BPO) and contact center industries. As we move into 2024, these regions present immense opportunities and notable challenges for the BPO industry. This blog explores these facets, drawing attention to how companies can navigate this evolving terrain.

Opportunities in emerging nearshore and offshore geographies for BPO

1. Cost Efficiency

Emerging markets offer a cost-effective solution for businesses looking to outsource. Lower operational and labor costs in countries such as India, the Philippines and parts of Latin America and Africa, can significantly reduce... 

Get our full list of opportunities, challenges, and tips on strategizing for the future here.


Site Selection Group, site selection, economic incentives, workforce, manufacturing, aging, retirement
Faster-growing states such as Utah and Texas tend to have younger populations.

The aging workforce in the manufacturing industry, especially in traditional sectors, poses a significant risk of skill shortages due to a larger share approaching retirement age. The following analysis discusses some key takeaways for which states and manufacturing sectors are at the most risk due to an aging workforce.

Manufacturing sectors with aging workforces

First, Site Selection Group, a leading location advisory, economic incentives and real estate services firm, examined the manufacturing sectors that tend to have an older workforce. There are different ways to measure workforce age, but for this analysis, Site Selection Group looked at sectors in the manufacturing industry using BLS 2022 data with a higher and lower proportion of workers 55 and older – nearing retirement age. The table below shows the five manufacturing sectors with the greatest share of workers ages 55 and over:...

Read our data analysis of manufacturing sectors with many workers over 55 here.


Site Selection, Site Selection Group, demographics, GIS, data analytics, supply chain, regulatory environment, AI
Accessibility for customers, employees and supply chains is a critical consideration that requires a detailed analysis of traffic patterns, public transportation options, and logistic channels.

How to Leverage Site Selection Data and Advanced Analytics to Identify the Optimal Locations

Site selection is an intricate process that involves analyzing a vast array of data and analytics to make informed decisions about where to locate a company’s facilities such as headquarters, retail stores, data centers, contact centers, manufacturing plants and distribution centers. The complexity of this process cannot be understated, as it requires a deep dive into demographic, economic, geographic, infrastructure and competitive data sets, among others. This blog post explores the multifaceted nature of site selection data and analytics, shedding light on how companies can navigate this challenging landscape to identify optimal locations for their operations.

Understanding the layers of site selection data

The availability of site selection data has grown exponentially over the last decade, creating opportunities and challenges for companies trying to leverage the data to find the optimal locations to expand. It requires...

Click here to get our full explanation of the layers of site selection data, the role of advanced analytics and tech, and the challenges to consider.


Site Selection Group is a leading provider of global location advisory, economic incentives, and corporate real estate services. Our purpose is to deliver conflict-free solutions that enable our clients to make a positive impact in their communities. Our mission is to connect companies to the optimal locations through our integrated service offerings which include: Location Advisory Consulting, Economic Incentive Services, Corporate Real Estate Services, and Economic Development Consulting.

If you have any questions, get in touch with us, or leave a comment below.

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