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More articles by Chris Adlard
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Is your NPS score mere vanity?Jan 3, 2025
Is your NPS score mere vanity?
Many NPS programmes today are a a tick-box exercise or unrepresentative of reality The Net Promoter System (NPS) was…
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1 Comment -
Searching for sustainable business growth? The (customer) feeling is mutual…Apr 26, 2024
Searching for sustainable business growth? The (customer) feeling is mutual…
The following article argues that the UK building society (mutual) sector continues, despite challenging economic…
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A new career chapter!Nov 10, 2023
A new career chapter!
After 18 months at Worldpay (part of 4+ years at FIS), I'm hanging up my hat to focus on some exciting new ventures…
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100 Comments -
The Transformative Impact of Chat GPT to CX in the Payments IndustryJun 29, 2023
The Transformative Impact of Chat GPT to CX in the Payments Industry
Introduction The rapid advancement of artificial intelligence (AI) technology has led to significant transformations in…
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2 years on, 10 reasons why FIS is great!Nov 2, 2021
2 years on, 10 reasons why FIS is great!
I started at FIS in September 2019, just a few months before the pandemic started. As its impact hopefully starts to…
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7 Comments -
How the customer is killing the CEOJan 8, 2020
How the customer is killing the CEO
Following reports that companies are advertising on Facebook for users willing to post fake reviews, a recent Which?…
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Are you ready for the C-change?Nov 9, 2019
Are you ready for the C-change?
We're pleased to announce that our new business book, the Customer Catalyst, is now out and well and truly in…
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4 Comments -
Finastra: 10 reasons why it’s hard to say goodbyeDec 20, 2017
Finastra: 10 reasons why it’s hard to say goodbye
Today is my last day at Finastra, after 4½ fantastic years. On 15th January, I embark on a new journey as SVP Customer…
101
27 Comments
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Leadership I Project Management I Creative and Immersive Events
6yWell done Chris!!
Corporate New Business Manager
6yA great read! Congratulations Chris! And I can’t say thank you enough for all the hard work you have put in- through training and helping to raise funds to support disadvantaged children in the UK!
Business transformation | Digital strategist | Customer experience expert
6yGreat work Chris. Well done!
Develop New Leaders. Raise Productivity. Ignite Impact.
6yNice one Chris - wonderful charity
Enterprise Sales Manager @ Trellix | Certified Information Security Professional (CISSP)
6yNice!