Loyola University Chicago, MV Transportation and TripShot: More predictable campus transportation options
Summary
TripShot modernized Loyola University Chicago’s campus transit service to provide riders, drivers and transit managers the ultimate flexibility and insights into the system. Riders can now request an on-demand ride through the TripShot app and follow the exact location of their vehicle, receive identifying driver information and monitor precise ETAs. MV Transportation Drivers receive fewer complaints from riders, have more control to take breaks, stay in communication with dispatch and are able to focus on driving. MV Transportation Dispatch utilizes a holistic view of transit operations and address any issues in real-time.
"We’ve been impressed with TripShot’s performance as our booking software for our late-night safe ride program, 8-RIDE. Our students seem to use the app with ease. We’re excited to see the possibilities of shuttle tracking with TripShot throughout this year and we anticipate great results." —GRETCHEN CAREY, MANAGER, CAMPUS TRANSPORTATION, LOYOLA UNIVERSITY CHICAGO
Problem
Loyola’s 10,000+ undergraduate students take countless trips throughout the Chicago Metropolitan area. Students needed reliable transit options to get to and from the Lakeshore Campus, the Downtown Water Tower Campus, and the apartments and businesses around them. Previously, Loyola’s 8-RIDE dial-a-ride service only accepted requests by phone, suffered from inaccurate wait times and was less intuitive for transit managers, resulting in less useful service with low rider satisfaction.