Making Contact | April 2024

Hi, there! 👋 Thanks for checking out Laivly ’s newsletter, Making Contact.

Each month, we share with you:

1. Fresh insight from our own industry experts
2. A few news stories that caught our attention
3. A quick roundup of what’s happening at Laivly

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Constellation Starter ✨ 

Have you heard of the long-horizon large language model concept? It’s on the mind of Laivly COO Rod Edwards , who believes these “personalized” LLMs that learn and adapt to their users will be a hot commodity for brands in the next 12 months. Instead of the standard Open AI ChatGPT, he says, “imagine a brand version for serving your customers, your Luxury Retailer™ Chatbot that develops a personal relationship with each of your customers over time and can serve them like a personal shopper they’ve known for years.”

Could you envision your brand using a custom chatbot? How do you think your customers would respond to that level of personalization from a digital source? 

Satellite News

📡 What's involved in building your own integrated AI copilot? Far more than you might think! Check out former Microsoft AI researcher and developer Austin Henley’s article exploring the pain points of building this tech from scratch. (Or you could opt for a standalone solution that plays nice with any platform—hint, hint!)

📡 If you feel like you’ve already missed the boat on AI, Alberto Romero tells you why you are right on time. Inspired by a 2014 essay from Wired magazine cofounder Kevin Kelly, Romero argues that it is never too late to embrace AI—a sentiment we fully endorse.

📡 How can CX leaders achieve personal and organization value using AI in their everyday life? Our colleagues at Execs In The Know dive deep into this topic in a recent article for CX Insight Magazine.

Laivly Transmissions

🚀 ICYMI: Forbes named Laivly to its inaugural list of the Best Canadian Startup Employers! Where did we rank? Click here to find out! (Hint: It’s pretty high!)

🚀 Laivly founder and CEO Jeff Fettes wrote all about cobots and…Knight Rider? Find out what the classic ’80s TV show has to do with the future of CX.

🚀 Are you headed to Customer Contact Week in June? The CCW team caught up with David Sheridan , Laivly VP of Sales, to get his take on what makes this conference so great.

🚀 Speaking of conferences, we’ll be at the Customer Connect Expo in Las Vegas, April 24-25. Come visit us at booth #7073! Not going to CCCE? Check out our events page to see where else we’re headed.

Thanks for making contact with us! We'll see you again next month. 🛸