Managing Workplace Violence

Managing Workplace Violence

Workplace violence is a critical issue that organizations must proactively manage to ensure the safety and well-being of their employees. From early conflict resolution to post-incident investigations, a multi-faceted approach is essential. This essay will explore various techniques and tools that can be employed, including Alternative Dispute Resolution (ADR) methods, the use of Threat and Assault Logs, and the importance of administrative investigations.

Alternative Dispute Resolution (ADR)

ADR techniques offer a non-adversarial way to manage conflicts before they escalate into serious issues like workplace violence. Each ADR method has its unique advantages and applicability:

- Ombudsmen: An all-rounder in conflict resolution, ombudsmen offer informal and non-binding solutions using a variety of techniques such as counseling and mediating.

- Facilitation: A method suitable for issues of low-to-moderate emotional intensity, facilitation aims to streamline discussions and resolve conflicts by focusing on the process rather than the substantive issues at hand.

- Mediation: Effective for highly polarized or complex disputes, mediation employs a neutral third party to guide discussions and occasionally suggest options for resolution.

- Interest-Based Problem Solving: This method not only solves the immediate problem but also aims to improve relationships between disputing parties, making it highly effective in collective bargaining scenarios.

- Peer Review: Targeting early-stage conflicts, this method involves a panel of peers and managers to offer decisions, which can help prevent escalation into more formal complaint systems.

Threat and Assault Logs

Maintaining a systematic Threat and Assault Log allows an organization to document and analyze incidents of threats and assaults over a course of a year. These logs are instrumental in identifying patterns, assessing risks, and informing the need for additional preventative measures. They cover various dimensions such as the type of threat, gender of the victim and perpetrator, timing, and location of the incidents. This data-driven approach enhances an organization's capability to develop targeted interventions.

Administrative Investigations

The role of administrative investigations becomes crucial when an incident of workplace violence or near-miss occurs. Investigations should be immediate, thorough, and focus on preventing future incidents rather than attributing blame. Companies should employ qualified and trained investigators who can conduct these examinations in a fair, objective manner. The process should include obtaining statements from witnesses, photographing any damage or injuries, identifying contributing causes, and recommending corrective action.

Conclusion

Managing workplace violence requires a multifaceted, proactive strategy. ADR methods provide a non-confrontational path for early conflict resolution. Threat and Assault Logs offer a data-driven approach for understanding and mitigating risks, and administrative investigations serve as a post-incident evaluative tool to prevent future occurrences. By adopting a comprehensive approach that integrates these elements, organizations can create a safer, more harmonious work environment for all.