"Mastering Relationship Intelligence: A Key to Success in Personal and Professional Life"
"Relationship intelligence is not about being perfect, it's about being aware of our own emotions and those of others, and choosing to respond rather than react." -Unknown.
David, a controls engineer in a manufacturing company, needed help with communication and collaboration. He often dismissed his colleagues' concerns and became defensive when questioned about his work. This led to delays, rework, decreased morale, and additional costs. The failure to manage the professional relationship caused conflicts and impacted the company's performance.
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Relationship intelligence is the ability to understand and manage relationships with others effectively. It involves being aware of your own emotions and those of others and being able to communicate, collaborate, and build trust with others. Relationship intelligence is essential in both personal and professional relationships, as it can help individuals navigate conflict, make strong connections, and achieve their goals.
Poorly managed professional relationships can lead to missed deadlines, poor performance, disengagement, and undervaluation of team members, ultimately harming the team's productivity and success. It can also create a toxic work environment, leading to high turnover rates and difficulty recruiting new talent. Therefore, effective communication and relationship-building should be a priority for team leaders.
To improve relationship intelligence in the workplace, you can:
1. Prioritize effective communication: Practice active listening, be clear and concise, and use appropriate tone and body language.
2. Build trust with team members: Be reliable, honest, and transparent in your communication, honor commitments, and respect the boundaries of others.
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3. Be aware of your biases: Recognize and challenge your assumptions and prejudices, and be open to diverse perspectives.
4. Continuously assess and evaluate your relationships: Seek feedback from others, reflect on your interactions, and make adjustments to improve your relationships.
To have good relationship intelligence in the workplace, prioritize effective communication, build trust with team members, be aware of your biases, and continuously assess and evaluate your relationships.
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Marc LeVine is a Syracuse (NY) University graduate with a degree in Industrial Psychology; Marc is currently a Talent Acquisitions Manager at Thermo Systems. He received the Excellence in Talent Acquisitions Award from HR Awards in 2021.
Marc's prior employment includes senior Human Resources and Staffing Industry management roles with Edgewood Properties in Piscataway, NJ; Brickforce Staffing in Edison, NJ; InfoPro Inc. in Woodbridge, NJ and Plainsboro, NJ; and Harvard Industries in Farmingdale, NJ; a former Fortune 500 company. He also served as Director of Human Resources for New Jersey Press, the parent company of the Asbury Park Press, Home News and Tribune, and WKXW-NJ101.5. Earlier in his career, Marc served as Director of Career Services and Placement at Union Technical Institute in Eatontown and Neptune, NJ. In addition, Marc owned and operated Integrity Consulting Associates, a New Jersey-based Human Resources and Social Media Marketing firm, for 11 years. Marc also served as Council President in his Freehold Borough, NJ hometown.