Monthly Wrap UP

Webinar : Decoding Customer Interactions: How modern lenders are leveraging AI

Watch our recent webinar on Decoding Customer Interactions: How modern lenders are leveraging AI, where we explored how to thrive in the expanding Indian lending market, with the power of AI.

 The Webinar spoke on :

•  The Power of AI in Lending:  How modern lenders are using AI to streamline operations and gain a competitive edge.
•  Navigating the Lending Landscape:   Current trends, challenges, and innovations are transforming the Indian market.
•  Conversation Intelligence: Your All-in-One Solution:  How AI-powered speech analytics and agent assist features can optimize sales, collections, and customer experience.

 Click here to access the Webinar on Demand

New Fature Update : Mihup Agent Coaching Module

We launched a much requested addition to our suite of solutions – the Mihup Agent Coaching Module to our existing Interaction Analytics application! Delivering exceptional customer service is mandatory today. But traditional coaching methods often lack efficiency and effectiveness.

Explore the new feature

Blog: Modernizing Call Centers in 2024

In an era where customer experience is paramount, call centers play a crucial role in shaping brand perception. Yet, traditional call center models are often fraught with inefficiencies, high operational costs, and inconsistent service quality. To address these challenges, the integration of conversational intelligence and custom Language Model (LLM) and Generative AI (Gen AI) presents a transformative solution. 

Read More