n. 20/2024

Welcome to our new newsletter edition! Dive into the latest updates on Customer Communication and Customer Experience Management.

Stay connected so you don't miss the latest news and trends!

New! Industry CCM Resources 

Discover how Customer Communications Management has addressed and helped solve a variety of challenges industries. Explore our resources for inspiration and insight on how to optimize customer communications in your industry of interest.

• Blogpost - Insurance: How to improve digital onboarding in the insurance industry

• Blogpost - Utilities: Customer care in utilities, the challenges to overcome

View more ebooks, infographics, whitepapers and more in our resource center. 

CCM Content Scenario

How will Artificial Intelligence impact #CCM by 2025? 

Learnhow #AI and #MachineLearning are revolutionizing the personalization and efficiency of business communications. Explore the challenges, the opportunities, and how companies can leverage AI to optimize customer interactions. Read the new post! #CustomerExperience #DigitalTransformation