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Every training intervention should first be preceded by a pre-course assessment if you wish to gain maximum ROI.

At BizGro, we follow a strict assessment process in order to deliver on our promise of “growing your business”

 Our process follows these pre-course steps –

1.      establish the Client current situation

2.      what are the outcome expectations

3.      what skills are lacking &/or why are expectations already being achieved

4.      who should be trained to produce the improvement

5.      the level of management participation

6.      what should we train them on & over what period

7.      how many interventions should be held

8.      who will be responsible for ensuring implementation

9.      what scoring (measurement) method shall be deployed

 Some salient points to achieving successful training outcomes –

 Management

Without management first buying into & then actively (& enthusiastically) participating, any training intervention will die a natural death.

It has to bedriven from the top or is just a nice to have. 

Without Management participation I cannot provide a guarantee on results delivered.  

Identifying the Desired Result  

Any training should have a desired outcome in mind. 

Examples of which are -

a)      Improving customer satisfaction ratings

b)     Increasing conversion rates

c)      Improving employee success through better supervisions

d)     Revenue growth

 Once determined, this needs to kept at the core of the development process to ensure that the course meets this expectation. 

Desired Behaviours

Successful training outcomes depends on changed behaviours.

Learners need to:

a) Know what they need to do to succeed

b) Have the capability to do it;

c) Have the motivation to do it.

 In discussion with management, we examine crucial competencies, personal characteristics, abilities, behaviours & knowledge that will natural need to the desired result.

Performance gaps

from this exercise, we can identify who needs training & where I should be focused. Once this is clear, we have a foundation on which to build the course.

Orientation

To enable relevance, I spend time in a Client’s business, gaining an understanding of the business culture & terminologies.

Further, time in the field assists in digging out challenges faced by those at the coalface & the strengths & weaknesses of the competition

 Pre-course homework

We also do like to set some pre-course homework for Attendees, based on the challenges faced.

This provides a great ice-breaker as well as gaining an insight as to the challenges, from their perspective.

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