Next-Gen Customer Conversations: AI, Voice Virtual Agents, and Emerging Trends in APAC
As businesses in the Asia-Pacific (APAC) region navigate customer engagement, they are increasingly turning to AI and voice virtual agents to elevate their customer interactions.
Recently, our CEO and Founder, Thomas Laboulle, addressed industry leaders at the National Contact Centre Conference in Malaysia, focusing on 'Next-Gen Customer Conversations: AI, Voice Virtual Agents, and Emerging Trends in APAC'.
Let’s delve into how these technologies are revolutionising customer experiences by boosting productivity, enhancing human-AI synergy, embedding support within applications, and significantly improving customer satisfaction through conversational AI.
Check out the infographic highlighting the key insights from his presentation below.