November Newsletter: Accelerating AI Adoption of GenAI tools (Case Study) and Measuring Digital Transformation Success.
FOUNT Global, Inc. November 27, 2024
Gamma Financial (a pseudonym), a Fortune 500 financial services company with 1,000 software developers, sought to enhance productivity and demonstrate the ROI of its AI investments.
As part of this effort, leadership had high expectations for the use of advanced GenAI tools, such as chatbots and code assistants, to optimize workflows, reduce manual tasks, and increase the speed of the development process.
From the outset, it was anticipated that these AI tools would not only save time, but also elevate the quality of the developers' output by automating repetitive tasks. However, as implementation progressed, the company struggled to quantify the benefits of these tools, and adoption rates among developers were uneven and lower than expected.
Learn how Gamma addressed these challenges and realized $5.4M in annual savings.
NUMBER OF THE MONTH:
GUEST POST:
The Impact of Workplace Friction on Knowledge Workers: Examining Burnout and Its Broader Consequences on CX
by Matt LeVeque , founder of Mind the Canary and former Director of Product Management for Employee Experience at Comcast, is a seasoned customer and product success executive with 30 years of expertise in employee and customer experience, team development, and organizational change.
Work friction disrupts knowledge workers, leading to reduced productivity, burnout, and ultimately poor customer experiences (CX).
When employees struggle with inefficient tools or misaligned processes, the ripple effect is felt by customers through delays, errors, and disengaged service. Matt explores strategies for overcoming these challenges, emphasizing the role of actionable data and frameworks like the Job Characteristics Model and Areas of Work-Life Assessment in aligning initiatives with employee needs to drive both productivity and CX excellence.
FEATURED ARTICLES:
How Customers Use FOUNT: Accelerate AI Adoption, Reduce Waste, and Measure ROI Sooner.
Work friction often goes unnoticed, yet it impacts productivity, employee engagement, and even customer satisfaction. FOUNT's work friction data sheds light on how organizations can address employee pain points and operational bottlenecks.
From uncovering why AI tools underperform to improving CRM adoption and reducing product waste, these real-world examples highlight how identifying and resolving friction can save millions, enhance employee retention, and improve customer experiences. Check our latest use cases to see how companies are leveraging work friction insights.
Recommended by LinkedIn
Work Friction Research Roundup: What It’s Costing Your Organization
Employees waste two hours per day costing organizations millions annually:
Learn how organizations can measure and eliminate friction to unlock cost savings and improve productivity. Explore the Research
WHAT WE ARE READING:
Explore how CIOs can navigate the ethical challenges of digital transformation and AI adoption. Read the Article
Microsoft’s Work Trend Index reveals why leaders struggle with AI productivity metrics and what it takes to succeed. Explore the Report
BCG examines why most organizations fall short of their AI potential and offers solutions for achieving scale. Read the Report
FOUNT NEWS:
FOUNT Global, Inc. Assessed “Awardable” for Department of Defense work in the CDAO’s Tradewinds Solutions Marketplace
FOUNT Global, Inc. Selected for Comcast NBCUniversal LIFT Labs Accelerator Program to Shape the Future of AI Innovation.
#DigitalTransformation #AIAdoption #WorkplaceInnovation #Leadership
Employee Experience | Motivational Work Design | Behavioral Change Management | Occupational Burnout | Love + Work Leader | #opentowork
4wWoot! Many thanks! I hope your Thanksgiving is frictionless!! 🦃