October Salesforce Round-Up: Highlights and Industry Trends
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Missed out on the latest in Salesforce? We’ve got you covered with a roundup of October’s Salesforce highlights to keep you in the loop! Catch up on the latest updates and industry trends that you might or might not have missed this month:
Salesforce is stepping up customer interactions with AI-powered chatbots like the Agentforce Service Agent. By utilizing real-time data, Agentforce proactively anticipates customer needs, resolving issues even before they arise. With the added security of the Einstein Trust Layer, businesses can trust that their data is safe while still enjoying personalized support. In case of further escalations, Agentforce makes it easy to hand off to a human agent, ensuring you have a fantastic customer experience every step of the way!
2. Salesforce Winter ’25 Release: Key Insights for ISVs
The Salesforce Winter ’25 release brings exciting updates for ISVs aimed at enhancing platform performance, packaging options, and operational flexibility. The key highlights include Agentforce Topics for better Copilot automation, new growth-focused Marketing Cloud options for SMBs, free foundational platform features, and more.
3. Data Cloud One: Now Generally Available
Salesforce’s new Data Cloud One is a game-changer for businesses managing multiple orgs! This allows teams to view unified customer profiles, create custom data flows, and access insights across orgs without complex integrations or costly setups. Teams using different Salesforce orgs can now access the same data in real time, without the hassle of syncing or transferring data. —making multi-org collaboration easier and more efficient.
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4. Salesforce AI Launches SFR-Judge: Redefining LLM Evaluation
Salesforce AI has introduced SFR-Judge, a breakthrough in evaluating large language models (LLMs) with speed and accuracy. SFR-Judge provides a scalable solution with its 8-billion, 12-billion, and 70-billion parameter models, developed using Meta Llama 3 and Mistral NeMO. These judge models offer the AI community a reliable, efficient, and less biased alternative to human assessments, making it easier to evaluate and refine LLM performance.
5. Salesforce Foundations: A New Era of Integrated CRM Capabilities
Salesforce rolled out Salesforce Foundations, an integrated suite that brings together essential CRM features from Sales, Service, Marketing, Commerce, and Data Cloud—all on one platform. Available at no extra cost for customers with Enterprise, Unlimited, or Einstein 1 editions of the Salesforce enterprise - this upgrade makes it easier than ever for teams to collaborate across departments and deliver a seamless customer experience without extra integrations.
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