The Only 4 Barriers to Getting Referrals

The Only 4 Barriers to Getting Referrals

I often write about being more intentional about getting great referrals, but Donnie Boivin , a B2B networking specialist that you should know if you don't already, wrote a great post outlining the only 4 reasons you're not getting referrerals.

He starts off with an important definition:

A referral is an introduction with a sales call attached. This means that both people know that a conversation about making a purchase of your product or service is expected. If no sales call is expected, then it's an introduction, plain and simple.

Here are his 4 reasons you're not getting referrals (slightly condensed):

  1. You don't ask, or it's so generic as to be useless ("know anyone who needs marketing?")
  2. You're a jerk.
  3. People think you're going to sell to their connections, even when it's just an introduction, not a referral. ("If you act like a salesperson, you will be treated like one.")
  4. People don't understand what you sell.

We have all sat across from someone, listened to them say what they do, then smiled and nodded. Walking away, having no clue what they do. If you can't say what you do in 5 words or less, and it has to be explained after that, then you don't know what you sell.

It's not the other person's job to figure out how to market you. It's your job.

I love making connections for people.

Mimiran has fields for Ideal Client Profile and Ideal Partner Profile for each contact. so it's easy to be more systematic about connecting. But I had to make the fields smaller, because I didn't realize people would try to write paragraphs in there. Even when I put in their basic info, some folks insist on sending me a "one-pager", or worse, several "one-pagers", sometimes with a few paragraphs in the email, to "explain what I do".

You're not explaining, you're making it worse. You're expecting me to figure out your marketing for you. I am not smart enough for that and I don't have enough free time. I am a low-level, low-skilled sales rep for you that you need to empower understanding my constraints. Then, I will be very happy to introduce and refer you when appropriate.

(Thanks again to Donnie Boivin -- make sure you connect with him.)


Jesus Gonzalez

Administrative Assistant

2mo

Reuben Swartz Thank you for this clear and practical guide on why referrals might be elusive. The point about needing to succinctly explain what you do in 5 words or less resonates with my own experiences. I've found that clarity and directness significantly improve referral success. What strategies have you found most effective for helping clients refine their messaging to ensure it's compelling and concise?

Melissa Cohen

Personal Branding and LinkedIn® Strategy | Build Your Brand, Find Your Voice, Build Your Business | Amazon Bestselling Author | The Good Witch of LinkedIn ✨

2mo

Great article, and of course — great advice from Donnie Boivin included!

Jeff Pugel

Liberating founders from growth hacks & referral dependency | 25+ years in Growth Strategy & Business Development 💼 Dad ⛳ Weekend Golf Enthusiast 🔥 Avid Grill Master

2mo

Reuben Swartz while I respect your insights on referrals, I have to push back hard here. Focusing on better referral strategies is like optimizing the deck chairs on the Titanic. The real issue isn't that founders aren't getting enough referrals - it's that they're relying on referrals at all. I tell my prospects and clients that referrals is just code for luck. And does any sane person build a business on luck? I've watched $40M agencies collapse because they couldn't move beyond founder-led networking. Simplifying complex services into "5 words or less" isn't the answer - building real, scalable client acquisition systems is. Referrals should be one component of your acquisition strategy, not the life raft too many professionals wish it was.

Honey Jaks

Working with Business Owners to Improve Conversion Rates through Sales Automation with Ai Assistance | Trusted Advisor | Principle

2mo

I'd say Reuben ... number one is by far the greatest reason sales folks fail to receive either referrals or reviews / testimonials. With new automation technologies and AI, this process can be systematize. It's putting this process on Auto Pilot. And amazingly, it works in spite of the fears associated with asking.

Neil Thompson

Teacher of Geeks | Inc. Magazine contributor | Children's book author | Speaker | Podcaster | Engineer | Follow & Ring My 🔔 for Technical Presentation Insights

2mo

Having a positioning statement, which I learned about from Lois Creamer, makes it easier to refer people.

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