Providing Exceptional Guest Experiences with DS Hotel 365

The global hospitality market has been riding tumultuous waves, first due to the pandemic, then the Ukraine-Russia conflict and now the evolving customer expectations due to hyper-digitalization. These factors have triggered a growing need for digital transformation tools in the hospitality industry to build hospitality processes that are more agile, flexible, and resilient. More than 70% executives have been looking to shift to digital management tools and strategies.

Furthermore, the Middle East, especially the U.A.E. and Saudi are making news due to the cataclysmic growth of their hospitality sector in recent decades. Tourism has been a priority in the region as KSA hosted the ‘Future Hospitality Summit’ in 2020 which resulted in an increase in occupancy rates (over 70%) as lockdown and travel restrictions were lifted.

According to a Deloitte report, there has been a major shift in customer expectation which was shaped by the pandemic. Digitization and touchless technology have now become a priority for consumers in the hospitality industry and hence, digital Property Management Systems (PMS) for hotels have faced a rising demand from hoteliers.

Introducing DS Hotel 365 – a Hotel Management System integrated into Your ERP

Most of the hospitality management solutions only cater to front-office hotel management needs. Hoteliers face problems in their PMS’ integration with the business management ERP being employed by their organization. This lack of proper integration can trigger a plethora of problems like data siloes and improper financial insights.

As a central hub of information for hoteliers and managers, DS Hotel 365 is a Property Management System for hotels and provides a unified view of all operations and staff productivity. Since it is built as a vertical on Dynamics 365 Business Central, users do not face any issues with data integration, and they can enjoy a seamless flow of data from their Business Central ERP to DS Hotel 365.

Let us break it into some of its revolutionary all-in-one features which can take away hoteliers’ management pains.

Night Audit/ End of Day: DS Hotel 365 streamlines the end of day procedure for hotels by automatically auditing each day’s revenue, payments, taxes, and guest tariffs for each of the guest folios. An automated night audit ensures time efficiency and a seamless rollover to the next business day with every financial transaction reconciled.

Rate Management: This feature analyses the hotel’s performance in terms of demand, sale, occupancy rates, and seasons in accordance with competitor pricing to suggest the best possible room rates. This feature eradicates the manual calculation of relational rates and occupancy-based pricing by incorporating data analytics.

POS: Most hotels aim to provide multiple amenities like spas, restaurants, gift shops, gyms etc. which requires multiple Point of Sales (POS). DS Hotel 365 allows hotels to set up multiple POS outlets and automatically synchronizes the bills and financial transactions with its own system. It even categorizes each POS sale under relevant account heads.

Housekeeping Management: DS Hotel 365 streamlines the housekeeping functions of a hotel and updates the data in real-time for front desk’s visibility on the status of every room. This empowers the housekeeping staff in their required tasks and allows the manager to accommodate special cleaning requests seamlessly.

Financial Management: The financial transaction and accounting formalities are a critical aspect of hotel management, and DS Hotel 365 efficiently streamlines all accounting processes for transparent oversight. Processes like costs, budget-ratio calculation, cash flow analysis, every department’s transaction details for income and expenditure, etc. are streamlined for a unified data collection.

Guest Relationship Management: DS Hotel 365 efficiently saves all the guests’ historical data to provide more customized guest experiences each time. It records the usual guest data like name, nationality, contact details, type of room booked, and even special data like likes/dislikes, preferences etc. This provides hoteliers a head-start in forming a possible life-long relationship with the guest with a highly customized experience.

Reservation Management: This feature allows front desk officers to have a unified view of each room’s availability status. They can manage guest reservations, control room availability, and provide special rates to guests.

These are just some of the features of DS Hotel 365. It also offers unparalleled integration with channel management, revenue management, reputation management, and web booking engines. Intelligent reporting and regulatory compliance are other features that make it stand out amongst other hotel management options.

You can leverage the power of an easy-to-use and intuitive hotel PMS, integrated within your ERP, with Dynamics Solution and Technology, and drive value in your hospitality business. Contact us to schedule a demo and let us show you how DS Hotel 365 can truly revolutionize your hospitality operations.