PSIQEST: INFORMATION MANAGEMENT FOR AN UNMATCHED QUALITY ASSURANCE EXPERIENCE

Intertek -PSI’s custom suite of advanced platforms - PSIQEST, QESTLab, QESTField, and Construction Hive – are integrated together to address the critical needs of modern lab management and reporting, forming the backbone of our operations, and enabling us to deliver unparalleled value and communication to our clients.

At the core of our technological ecosystem is PSIQEST (Quality, Efficiency, Standardization, Technology). This comprehensive solution integrates a powerful Laboratory Information Management System (LIMS) with a client portal, project management tools, and a financial management system. PSIQEST is designed to ensure accuracy and reliability in our operations by incorporating hundreds of industry standards and built-in quality control measures. It streamlines our workflows through paperless operations and on-demand document generation, significantly reducing the potential for human error while enhancing our efficiency. The PSIQEST Advantage is designed with your satisfaction in mind.

PSIQEST provides tangible benefits to our clients, enhancing quality, efficiency, standardization, and technological integration across all projects. Here's how PSIQEST can transform the materials testing customer experience.

Quality

• Comprehensive Test Standards: PSIQEST incorporates hundreds of industry standards (ASTM, AASHTO, state DOT) to meet diverse project testing requirements effectively.
• Robust Quality Control: Built-in data validation, equipment calibration controls, and performance specifications help maintain laboratory accuracy and accreditation.
• Integrated Project Management: Enhanced tracking and communication tools for contract, budget, and project information streamline project oversight.
• Accurate Invoicing: Workflow automation ensures precise, timely, and complete project invoicing.
• QESTField Error Reduction: Guided data entry, automated calculations, and real-time field results eliminate transcription and manual calculation errors.

Efficiency

• Paperless & Efficient: Generate and deliver PDF documents electronically, reducing paper use and storage while providing on-demand access to reports and invoices.
• Data Organization & Analysis: Retrieve unique client/project information and generate materials testing data summaries with the push of a button.
• Optimized Field Operations: Provides technicians with real-time project information and eliminates the need for administrative staff to type field reports.
• Enhanced Scheduling: Utilize project-specific work orders and scheduling to optimize performance on your projects.
• Seamless Integration: Ensure consistency and efficiency with specifications, calibrations, and user access fully integrated across the LIMS.

Standardization

• Tailored Client Standards: Your performance standards, including office locations, fee schedules, and technical requirements, are uniformly tracked across our entire network.
• Consistent Documentation: Regardless of which Intertek-PSI office you work with, all documents maintain a consistent format for easier review and use.
• Versatile Data Entry: The system accommodates both simple entry forms and bulk entry capabilities for efficient handling of multiple tests.
• Standardized Quality Practices: Uniform protocols for laboratory performance, centralized report management, and quality control ensure consistent high-quality service delivery.
• Nationwide Consistency: Experience local care with national uniformity across all Intertek-PSI offices, providing a seamless experience regardless of project location.

Technology

• Real-Time Electronic Delivery: All deliverables, including materials testing reports, are available electronically in real-time.
• Secure Centralized Data Storage: Your records are safely stored in a secure, centralized data center, ensuring data integrity and accessibility.
• BIM Compatibility: PSIQEST supports Building Information Modeling with geographic location data, materials information, and document imagery.
• Custom Secure Portal: Access a dedicated, secure self-service portal to view and download your project information effortlessly.
• Information Security: Data is presented on a need-to-know basis, maintaining confidentiality and controlled access to sensitive information.

QESTLab: Laboratory Information Management System

QESTLab is a comprehensive, enterprise-grade Laboratory Information Management System and quality control software package. It covers over 600 test methods, including ASTM, AASHTO, and US State DOTs. QESTLab promotes best practices in the laboratory, providing unparalleled data management and data mining capabilities. QESTLab offers a sophisticated, electronic data management system that replaces legacy systems and paper-based or spreadsheet-based recording.

QESTField: Mobile Data Entry for Field Technicians

QESTField is a mobile solution for field technicians to electronically replace paper-based information gathering on-site for construction materials testing. Compatible with handheld devices like smartphones and tablets, QESTField connects field testing and inspection staff with the laboratory or office, improving visibility into field operations, simplifying report review and approval, and eliminating the need to physically move paper records. Allocated work and laboratory results are automatically available to the technician in real-time, allowing for engineers in the office to review and approve data in real-time as well. Additionally, Controlled Vocabulary List (CVL) functionality is embedded in the system, ensuring accurate test location selection during manual data entry.

Construction Hive: Report Delivery and Distribution

PSIQEST allows for efficient reviews and distribution of Intertek-PSI test and inspection reports through Construction Hive, our centralized cloud-based document repository. One of its key features is the automatic distribution of non-conforming test results to relevant personnel, ensuring prompt attention to any deviations. This system reduces report delivery time, with data available as soon as one day after the initial inspection, providing timely and actionable insights.

By seamlessly integrating PSIQEST, QESTLab, QESTField, and Construction Hive, we ensure unparalleled accuracy and reliability in testing, streamlined workflows that enhance efficiency, robust quality control measures, and improved data management and accessibility. The integration of these platforms serves as a major differentiator for Intertek-PSI in the industry and plays a critical role in addressing key industry challenges. By providing comprehensive documentation of processes, calibrations, and test results we can capture the details needed for regulatory audits, independent testing transparency, and the continuous assessment and refinement of our processes. As we continue to refine and expand our technological capabilities, we remain dedicated to pushing the boundaries of what's possible in our field, always with the goal of serving our clients better.