Quality is King in Outsourcing, But How is Excellence Measured?

Outdated outsourcing models are out, meaning outsourcing is no longer purely a cost-saving measure. When done well, outsourcing also drives value and helps empower internal teams to create more value, too.

We surveyed almost 500 business leaders to understand how forward-thinking, growth-minded companies leverage outsourcing:

• 59% of respondents said they measure the value of outsourced services through cost savings.
• 51% said they measure the value of outsourced services through service quality.

But what defines quality service in outsourcing? In our blog, we identify the key traits that signal quality outsourcing.

• Proactive Communication

Partnership requires collaboration, which requires effective communication. A high-quality outsourcing provider will prioritize communication with your team for feedback and opportunities for improvement.

• Real Subject Matter Expertise

Your ideal outsourcing partner should possess specialized knowledge and experience to provide long-term value for your business.

• Strategic Skills

A good outsourcing provider executes tasks and meets service-level agreements. A great outsourcing provider proactively contributes innovative ideas and helps you achieve broader business objectives.

If you're looking for an outsourcing partner, our blog has a full list of traits your prospective partner should demonstrate.