The Role of HR leaders in Building Innovative Cultures
Steven Filby in Conversation with Natalie Turner

The Role of HR leaders in Building Innovative Cultures

Thank you to all who could join us for the live streaming of the session with Steven Filby Head of Talent and Learning at The Hong Kong Jockey Club. 

In this conversation, Steven shared the challenges of building hybrid workforces that can innovate together across geographies and time zones, especially in the context of the COVID-19 pandemic. He also talked about the importance of HR in leading innovation to support strategic goals. 

As a guidepost, we used The Six ‘I’s® to explore Steven’s innovation leadership style. He also shared stories of how he encouraged innovation at Edgewell and how he is addressing talent challenges at the Hong Kong Jockey Club. 

SOME KEY TAKE AWAYS: 

  1. The high-tech industry is innovative externally, but internally there is a lack of innovation and sometimes it falls behind in best practices. HR plays a crucial role in helping to catch up internally.
  2. In the consumer goods industry, Steven saw how the pandemic created many challenges for HR, especially in managing a global workforce, maintaining a positive employee experience, and managing productivity.
  3. Companies need to be innovative in their approaches to managing and engaging their employees in a hybrid work environment. HR leaders should focus on building trust, communication, and creating a sense of belonging among employees, regardless of their location.
  4. HR leaders should take a data-driven approach to measuring the impact of their programs and initiatives on employee experience and business outcomes.

Listen to this webinar and get the full experience

ABOUT STEVEN

Steven is Head of Talent and Learning at the Hong Kong Jockey Club. He has worked in HR and Talent roles for over 25 years, in diverse organisations, from start-ups to large multi-national organisations, predominantly in the high-tech industry with companies such as eBay and PayPal as well as fast-moving consumer goods such as Edgewell. 

Join our FREE Masterclass on The Six Keys to Unlock the Innovative Potential of Teams and stay tuned for more insightful conversations in the future! 

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Dr Paul Jarvis

Commercial Director (Deputy CEO) at Together Trust Chair of Trustees at Sector 3 Stockport Chair of Trustees at Stockport Talking Newspaper Association Trustee at True Learning Partnership Multi-Academy Trust

1y

This is an excellent summary of a topic, theme, and key business function, that is critical to really get right - now, more so then ever. I couldn’t agree more with the position and perspective taken, and would only really add to item number 4 of the key takeaways. The item highlights that HR leaders should take a data-driven approach to measuring impact across many areas. In my opinion, there’s two things here, that whilst I wholeheartedly agree we need to measure impact and be data-driven: 1. Many organisations are really bad at measuring impact, often using numbers to show how much they’ve done, rather than talking about their customers, stakeholders, or beneficiaries, and how it’s changed their lives… that’s impact. 2. Most organisations simply do not have the internal skills and resources to be data-driven in their approach to innovation. More often than not, the people required to support these services are statisticians, dara scientists, software developers; of which there are large shortages and they are in huge demand. The consequences are a sector with completely justifiably high salaries, but where the expertise are simply out of reach for many organisations, especially with limited budgets.

David Thomas

Improvement Scientist | Business Coach | Consultant | Strategy | Innovation | Enterprise Improvement Professional | Leadership Development Facilitator | Executive Coach | Team Coach | Investment advisor | Family Business

1y

This was an excellent session Natalie Turner and Steven Filby. It was a great opportunity to learn from a practitioner about how innovation in and through HR can add value to business. I look forward to more in this series.

Ana Melikian, PhD

AI: Thrive, Don't Burn | Mindset Optimization Strategist, Public Speaker, Top 1% Podcast Host & Amazon Best Selling Author of MINDSET ZONE

1y

Fabulous! What a great line-up of guests. Natalie Turner, you rock!

Adeline Tiah 謝善嫻

Helping Leaders Build Better Team Engagement |Leadership Coach | Speaker | Startup Advisor | Author: REINVENT 4.0

1y

Congratulations on your first podcast!

Michael Jenkins

Chief Executive Officer at Expert Humans and Partner, FutureWork Forum, Author of "Expert Humans" and "Toxic Humans"

1y

Great conversation Natalie Turner !

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