S-Retail in Cambodia Teams Up with ShoutOUT Labs to Deliver Omnichannel Customer Support

We're thrilled to partner with S-Retail, which owns S-Liquor, the largest liquor retail in Cambodia, and Food Mate, the upscale supermarket chain, to further expand our presence in Cambodia.

At ShoutOUT Labs, we’re dedicated to redefining customer experiences (CX) and our collaboration with S-Retail is a testament to this commitment, bringing innovative omnichannel solutions to Cambodia's retail industry.

The Story of S-Liquor and FoodMate 

S-Liquor, the top liquor retailer in Cambodia, is celebrated for its wide range of high-quality spirits and outstanding customer service, making it a favourite among experts and casual drinkers. 

They've recently expanded by launching FoodMate, an upscale supermarket offering gourmet foods, organic produce, and artisanal goods. FoodMate continues S-Liquor's tradition of innovation and excellence, aiming to elevate the shopping experience in the region.

Partnership with ShoutOUT Labs

After exploring numerous customer experience (CX) solutions, S-Retail chose to work with ShoutOUT Labs to provide its customers with an omnichannel experience. They were particularly impressed by the user-friendly interface and comprehensive features of the ShoutOUT Helpdesk.

In the initial phase, we integrated customer communication channels for both S-Liquor and FoodMate into the ShoutOUT Helpdesk platform. This includes channels like Facebook Messenger, Telegram, Instagram, and WhatsApp, all consolidated into a single inbox. This ensures that no customer inquiry goes unnoticed or gets lost, keeping everything streamlined and organized.

ShoutOUT Helpdesk - AI Powered Agent Dashboard 

ShoutOUT Helpdesk is an innovative, AI-powered platform designed to revolutionize the way businesses manage their customer communications. By integrating various channels into a single dashboard, it offers a seamless omnichannel experience, making it easier for companies to connect with their customers efficiently. 

• AI-Powered Agent Dashboard: Enhances agent productivity and handling inquiries-making through an intuitive, AI-enhanced interface.
• Comprehensive Omnichannel Helpdesk: Offers a unified solution for handling communications across multiple channels, ensuring a cohesive customer experience.
• Omnichannel Experience: Consolidates all customer communication into one dashboard for simplified management and faster response times.
• Manage Contacts: Allows for effective organization and retrieval of customer information, facilitating personalized interactions.
• Automated Workflows: Improves efficiency by automating repetitive tasks and workflows, enabling agents to focus on more complex inquiries.
• Helpcenter Management: Provides tools to create and manage informative articles, enabling customers to find answers independently and reducing direct inquiries.
• Campaigns: Supports targeted SMS campaigns for existing customers and dynamic campaigns for website visitors to enhance engagement.
• Analytics: Delivers real-time analytics on agent performance, inbox activities, and channel effectiveness, aiding in strategic decisions and optimizations.

Interested in learning more about ShoutOUT Labs' Customer Experience platform? Just say hi—I’m here to chat and help out!