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In this edition, explore Winter '25 Release key dates, get to know the Digital Wallet and Sandbox (Beta) features in Data Cloud, discover Salesforce Insiders for Dreamforce tips, learn how to transform customer service with AI
Get Ready for Winter ’25: Admin Release Countdown
Get ready for the Salesforce Winter '25 Release! This comprehensive blog post on Salesforce Admin is your go-to guide for key dates, preparation tips, and must-know details to ensure a smooth transition. Stay ahead of the curve with insider insights and countdown strategies for this major update. Mark your calendars!
Discover How Salesforce Analysis Unveils Businesses Eagerly Embracing AI Amid Trust, Data, and Ethics Concerns
In the ever-evolving world of CRM, businesses enthusiastically adopt AI to stay ahead of the curve. However, a recent analysis by Salesforce highlights that while excitement is high, concerns about trust, data integrity, and ethical considerations remain significant.
Read the full analysis to understand how companies are navigating these challenges and leveraging AI to drive innovation and growth.
Introducing Digital Wallet and Sandbox (Beta) in Data Cloud
With Digital Wallet, you can monitor your consumption in near real-time, helping you understand your remaining capacity and make better budgeting and purchasing decisions. Learn how to get started with Digital Wallet.
Sandbox environments (Beta) let you create a copy of your Data Cloud instance for development, testing, and training—without affecting the data and applications in your production environment. Review this document to learn more.
Note: Digital Wallet and Sandbox (Beta) features are available on Data Cloud consumption SKUs only. To see if you have these SKUs, review this information. Digital Wallet won’t support Data Cloud Sandbox until later this year with the Winter 2025 release.
Data Cloud in a Sandbox is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta service is at the Customer's sole discretion.
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Explore Top Tips from Salesforce Insiders for Your Ultimate Dreamforce Experience
Heading to Dreamforce? Whether you're joining us in person or attending online, we’ve got essential tips to help you make the most out of your experience. Join Salesforce insiders Amy Lin and Rachael Walker as they share their top tips and insider knowledge to ensure you have an unforgettable Dreamforce.
Reserve your spot today and get ready to unlock the secrets of Dreamforce success!
Transform Customer Service with AI and Knowledge Base Integration
In this demo walkthrough, learn how to use AI and your Knowledge base to transform your company’s service – helping both your customers and service agents find the right answers to their questions, faster. Improve agent productivity and enhance customer experiences
Learn 3 Essential Ways to Prepare Your CRM for Your Busiest Season
Is your CRM ready for your busiest times of the year? Read our newest blog today, and prepare your solution and teams for critical high-traffic moments with 3 best practices from Phil Nanus , EVP of Salesforce Customer Success.
Dive Into Campaign Flows in Marketing Cloud
Learn about campaign flows in Marketing Cloud and see how to add, remove, reposition, and copy elements on the flow canvas. Watch our latest video for a step-by-step guide on mastering these essential features.
Be sure to like and share this newsletter with your network. If you have any Salesforce tips or topics you'd like to see more of, let us know in the comments!
Stay up-to-date with the latest Salesforce innovations by following us on LinkedIn, X, and YouTube or visiting us at Salesforce.com.
Digital Program Manager at Salesforce
5moSo much good stuff in here!