To Serve Others First Love What you do and Love who you serve!

This is something I do my best to live every day. (Love who I serve and what I do). Regardless of the work we do, whether we are in Civil Service, private, public or any job that we do, we are serving others. From the cleaners to maintenance, lawyers to doctors, accountants to marketers, hoteliers to aviation experts, medical specialists to public relation experts, professional speakers to tech specialists; this is an endless list; we are all serving others. That’s why we should not have a specific or a separate CUSTOMER SERVICE Department in any organisation. Everyone is a Customer Service agent, and every department is a service department. It is the responsibility of everyone.

There is something extraordinary about serving others. Service makes the lives of others better. This is why when we choose to serve others; We need to know two key points: We must love who we serve, and we must be passionate about what we do. If these two things are not in line, the end-user, the customer will not receive the best value out of the experience.

If you love what you do; you will invest time and energy on becoming better at what you do. You will ask questions from your colleagues and leaders on how you can be better. You will focus on keeping your smile always when serving others. To human being who comes to receive service from you; do your best to be more human towards them; Understand Their point of view, learn them, listen, show more care, empathy and be a compassionate host.

My friend, coach and mentor Ron Kaufman’s definition of Service is something which we should study and live every day; Service is taking action to create value for someone you care about!

So what are you doing to become more passionate about what you do and who you serve?

Take a moment and think about this!