ServiceNow Essentials: Your Weekly Newsletter #12
Nicolas (Nick) Baca-Storni
Chief Revenue Officer – Digital transformation services at Inclusion Cloud
Hi everyone,
It’s Nick Baca-Storni here, bringing you another deep dive into the world of ServiceNow . We’ll break down the latest enhancements, explore advanced workflow capabilities, and provide tips to maximize your use of this powerful platform.
If you’re part of the ServiceNow ecosystem or simply love staying ahead in tech, please subscribe to stay up-to-date with everything you need to know about ServiceNow.
Enjoy the read!
🟢 ServiceNow is expanding its operational technology (OT) management capabilities through strategic acquisitions. It recently acquired 4Industry , a company known for its manufacturing technology application built on the Now Platform, and Smart Daily Management, a connected digital worker application from EY. Learn more here.
🟢 BackBox has enhanced its Network Automation Platform by integrating advanced Network Configuration Management (NCM) with ServiceNow, improving scalability, security, and NetOps workflow automation. Learn more here.
🟢 Emphasizing a people-first approach, ServiceNow is also expanding its GenAI capabilities with strategic AI acquisitions, aiming to lead in enterprise-level GenAI applications. Learn more here.
🟢 ServiceNow released a Consumer Voice Report that highlights the potential for AI to play a critical role in improving service delivery, addressing customer frustrations over prolonged call times, and meeting the demand for always-on customer service. Learn more here.
🟢 Knowledge 24 is coming! This May 7-9 in Las Vegas, you can witness the future of AI and learn how to put it to work with insightful sessions and a live show by Pitbull. Learn more here.
🟢 “AI will become a ubiquitous force that powers every aspect of an enterprise, from strategic operations and purchasing decisions to sales and supply chains, right down to impacting the individual worker’s day-to-day tasks through AI assistants." This is a fragment from the interview that ERP Today conducted with Bill McDermott on the past, present, and future of the ServiceNow platform. Learn more here.
🟢 Check out our guide through the power of dynamic dashboards in ServiceNow, exploring their importance, how to get started with them, and how to optimize them for better performance. Read more here.
I hope you enjoyed this roundup of the highlights from ServiceNow this past week. You're now equipped with all the information—time to put AI to work!
Leave your feedback and let me know any topics or news you'd like us to discuss in future editions. And don't forget to subscribe and follow InclusionCloud so you don't miss a thing!
See you next week,
Nick
Fresher at CoderFarm
7moNicolas (Nick) Baca-Storni This democratization of AI within ServiceNow is exciting. For complex tasks requiring expertise, does Now Assist offer guidance or escalation paths to ensure users get the support they need?
Excited to see ServiceNow's progress! 🌟 Aristotle said excellence is a habit, not an act - a principle seen in ServiceNow's approach. Their evolution indicates a keen focus on innovation and user-centric solutions. #Innovation #ServiceNowCommunity
Founder & CEO @ Coderfarm | 🚀 We help agency & startup hiring challenges with on-demand test-driven developers 🌟, ensuring robust software & freeing time for more client acquisition 💸
8mointrigued by the "people-first" approach to Generative AI. Can you elaborate on what that means in practice for ServiceNow users? Nicolas (Nick) Baca-Storni