Shared Services Weekly: How Rolls-Royce, Lufthansa and PayPal Are Enhancing People Services

Hi and welcome to our weekly Shared Services newsletter!

How Rolls-Royce, Lufthansa and PayPal are Enhancing People Services 

We’ve talked a lot this year about how AI is shaping finance, but what innovations are taking place in the HR space? At SSON’s HR Transformation & Automation Virtual Summit, we’ll be seeing how PayPal are engaging employees with their digital agent Eva, and how Rolls-Royce are building a world-class people services function. For a more specific deep dive into workforce optimization, you can also join our webinar Transform Warehouse Operations with AI-Powered Labour Optimization.   

How Sony Electronics and Carnival UK Are Tackling CX 

To Sony Electronics, one of the world's largest and most diverse brands, customer feedback is essential. However, manually capturing the millions of interactions that take place each day was just impossible and was leading to customer frustration and churn. In our latest report, Creating 360 Degree CX Awareness With Purpose-Built AI, we look at how they were able to solve this. 

Of course, another way to impress your customers is by becoming an award winner! Applications remain open for SSON Research & Analytics' annual World’s Best GBS. 

Agentic AI Powered Order Management  

We’re hearing a lot about the opportunity Agentic AI presents, but what about the reality? The latest webinar in Hypatos’ Autonomous Finance series, shows how you can elevate accuracy and scale automation via Agentic AI Powered Order Management. For more on Agentic AI, check out IA expert Ramnath Natarajan’s latest piece, covering the difference between AI Agents and Agentic AI. 

Supply-Chain: A Huge Value Opportunity for GBS 

The supply chain is critical for business health and offers many opportunities for optimization and for business services to add value back to the organization.  SSON is currently running a survey on supply-chain, which we would love you to take part in here. 

Thanks for reading, 

Sally Fletcher

Editor - SSON