Site Reliability Engineering

Job Location - Gurugram

Team 24x7 SRE 2-3 years These positions will require working in shifts to cater US timings. Shifts may rotate weekly or fortnightly as per need or team dynamics. A likely good match would be who is already working shifts.

Key Responsibilities:

- Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency.

- Fix/troubleshoot site down issues

- Participate in 24x7 rotation and actively work on daily operation tasks.

- Scale infrastructure to meet demand

- Continuously improve the quality of our infrastructure

- Document system design and procedures for the production incidents

- Working with DevOps in improving automation tools/Terraform state / Ansible playbooks

- You will be responsible for the application and all aspects of it in production including the user experience

- Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services

Skills required & Education:

- Bachelor’s degree in Computer Science or equivalent 

- Experience in public cloud like AWS / Google cloud / Azure

- Experience with monitoring systems like Nagios, Zabbix , Prometheus & AWS cloud watch

- Experience with log sniffer tools like ELK/Graylog

- Similar past industry experience with 24x7 monitoring production environment with linux majorly.

Added advantages:

- Exposure to work with a global teach team on a high available multi-cloud SaaS application on cloud.

- Exposure to containerization / container orchestration tool.

What We Do:

 Birdeye is a Customer Driven Marketing all-in-one platform built from the ground up to

help businesses turn every customer into a happy customer. The Birdeye platform

enables businesses to monitor reviews from all major sites, gain new reviews, manage

customer feedback, and automatically promote their good reputation across the web,

social media, and search engines.

 Birdeye Customer Experience Platform converts in-moment feedback into swift

corrective actions, leading to positive experiences; our natural language processing and

big data engine gleans all the customer feedback to provide businesses with actionable

insights and competitive benchmarking to fine-tune products, services, and operations.

 Birdeye closes the loop on customer experience and reputation management turning

customer feedback into the next-generation marketing engine. Birdeye was founded in

2012, and we are now over 350 employees strong and obsessing every day about our

over 40,000 businesses.

 We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi (Gurugram).

 In addition to our relentless focus on the customer, we’ve received over $30 million in

venture funding, we’ve won a PnP Hottest Startup Award and a Silver Stevie Award in

2016 and rank #15 on Saas1000, the Index of the fastest growing Saas companies. We

aren’t slowing down anytime soon.

Interested candidates, please send their resume at iqbal.kaur@birdeye.com

Regards, Iqbal Kaur