Small Shifts, Big Results: How Better Communication Transforms Teams

The Ripple Effect of Words

Leadership isn’t always about grand gestures.

As the saying goes:

"Big doors swing on small hinges"

Sometimes, it’s a single sentence, a small shift in tone, or the way you phrase a question that changes everything.

Think about the last time you had a tough conversation with your team. Did your words clarify the situation—or add more stress? Did your tone invite collaboration—or create resistance?

Small changes in communication can have a ripple effect, transforming not just the immediate interaction but the dynamics of your entire team.

Why Words Matter

Your words carry weight.

As a leader, what you say and how you say it sets the tone for trust, collaboration, and clarity. Miscommunication, on the other hand, can lead to confusion, resentment, or even disengagement.

But here’s the good news: even small adjustments can create big changes.

Three Small Shifts to Transform Communication

ONE - From Telling to Asking

• Instead of directing, ask open-ended questions that invite input and ownership.
• Example: Replace “Here’s what I want you to do” with “What do you think is the best approach here?”
• The Shift: You’re empowering your team to problem-solve and contribute, building confidence and collaboration.

TWO - From Criticism to Curiosity

• When mistakes happen, avoid jumping to judgment. Instead, approach the situation with curiosity.
• Example: Replace “Why did you mess this up?” with “Can you walk me through what happened here?”
• The Shift: This creates a safe space for accountability and learning, rather than defensiveness.

THREE - From Ambiguity to Specificity

• Clarity is kindness. Vague instructions lead to frustration, while clear, actionable guidance sets people up for success.
• Example: Replace “Get this to me soon” with “Can you have this completed by 3 PM Thursday?”
• The Shift: Your team knows exactly what’s expected, reducing stress and improving results.

Small Shifts, Big Results

These adjustments may feel subtle, but they can dramatically improve your team’s dynamics.

When you move from telling to asking, you create ownership. When you replace criticism with curiosity, you build trust. When you clarify expectations, you reduce friction.

And over time, these small changes add up to a culture where communication flows easily, collaboration thrives, and teams feel supported.

Oso’s Challenge for the Day

Pick one small shift to practice today:

• Try replacing a directive with a thoughtful question.
• Approach a challenging conversation with curiosity instead of criticism.
• Make your next request crystal clear and specific.

Notice how your team responds, and reflect on the ripple effect of these changes.

Oso’s Closing Thought

Leadership isn’t about saying more—it’s about saying what matters most.

Small shifts in communication can build trust, foster collaboration, and transform your team’s dynamics.

In your corner,

Sean "Oso" McCool

Sean "Oso" McCool is a thought leader and transformational coach who helps leaders unlock clarity, build trust, and inspire growth through wisdom, wealth, and courage. With decades of experience and a unique approach to leadership, Oso provides actionable insights to elevate both individuals and teams.

Ready to take your leadership to the next level? Subscribe to Oso McCool’s Leadership Letter for more insights, or reach out to explore how I can support your team’s growth.