Spotlight on: Inspector Tom

Name: Tom Kimberley

Qualifications: National Cert in Carpentry, LBP

Years in the building industry: 26

Area Serviced: Palmerston North/Manawatu

What Led You to Become a Building Inspector, and What Do You Enjoy Most About the Job?

I became a building inspector to move forward in my career and to make the most of the knowledge I’ve gained over the years. After working in construction, I realised that I could use my experience in a way that would allow me to be my own boss and provide a service that really helps people. What I enjoy most about the job is the independence it gives me. Being my own boss means I can manage my time and work in a way that suits me while still giving my clients a top-quality service. It’s very satisfying to know that my skills help people make informed decisions about one of the biggest purchases they’ll ever make.

How Do You Build Trust with Clients During an Inspection, Especially When They Might Be Anxious About Potential Issues?

Building trust with clients is really important, especially when they’re worried about potential problems with a property. I believe in being straightforward and avoiding any technical jargon or misinformation that might make them more anxious. I try to communicate clearly and in a way that’s easy to understand. I always explain the inspection process in detail and take the time to address any concerns they might have. By keeping things simple and being open, I help put their minds at ease and build a strong, trusting relationship.

What’s the Most Valuable Lesson You’ve Learned in Your Career, and How Has It Shaped the Way You Conduct Inspections Today?

One of the most important lessons I’ve learned is that people sometimes try to hide issues. Whether it’s done on purpose or not, there can be problems with a property that aren’t obvious at first glance. This lesson has changed how I approach inspections. I’ve trained myself to look beyond what’s visible and dig deeper to find any hidden issues. My goal is to provide a thorough and accurate inspection so clients can make informed decisions. Being detail-oriented is a key part of my work, and it’s something I take pride in.

What Skills or Traits Do You Think Are Essential for Someone in Your Role?

To be successful as a building inspector, it’s important to have a solid understanding of the construction trade. Having experience in construction is really valuable because it helps you spot both good workmanship and potential problems. You also need to have a good eye for detail, strong problem-solving skills, and be able to explain your findings clearly. Being honest, reliable, and knowing the building codes and standards inside out are also crucial. These skills and traits help ensure that inspections are thorough and that clients get clear, useful advice.

What Do You Hope to Achieve in Your Role That Will Have a Lasting Impact?

My main goal is to provide a service that really helps people. Buying a home is one of the biggest investments someone will make, and I want to make sure they’re making a well-informed decision. By offering a thorough and reliable inspection service, I hope to give clients the confidence that they’re making the right choice. If I can do that, I’ll feel like I’ve made a lasting impact.

How Do You Handle Stressful Situations or Unexpected Issues That Arise During Inspections?

When I encounter stressful situations or unexpected problems during inspections, I find it helps to take a moment to pause and think things through. Staying calm and working through the problem step by step is important. This approach not only helps manage stress but also ensures that the issue is resolved in a professional manner.

What Aspect of Your Job Do You Find Most Fulfilling?

The most fulfilling part of my job is delivering a great final report to the customer. It’s very rewarding to know that my work has helped someone make a well-informed decision about their property purchase. Seeing the relief and satisfaction on a client’s face when they know they’re making a good investment is what makes the job worthwhile.

How Would You Describe the Team Culture at Red LBP?

The team culture at Red LBP is fantastic. We’ve got a knowledgeable, experienced, and fun group of people here. There’s a great mix of professionalism and camaraderie, which makes it a pleasure to work with the team. We all support each other and share our knowledge, which not only improves our work but also makes Red LBP a great place to be.

What Is It About Red LBP That You Think Makes It Stand Out Amongst Its Competitors?

What makes Red LBP stand out from its competitors is the level of service we provide. We’re committed to delivering the best in every aspect of our work, from the quality of our inspections to how we communicate with clients. Our focus on customer satisfaction and attention to detail really sets us apart.

Who Has Been the Biggest Influence or Mentor in Your Career, and What Did You Learn from Them?

Daniel Paltridge and Trevor Garrett have been the biggest influences in my career. I’ve learned just about everything regarding doing inspections from them. Their guidance and expertise have been incredibly valuable, and I’ve applied much of what they taught me to my own work. They’ve played a big role in shaping me into the inspector I am today.

How Do You Balance Your Professional Life with Your Personal Life?

One of the benefits of being my own boss is that I can better fit my work around my life. This flexibility allows me to maintain a good work-life balance, making sure I can give my best both at work and in my personal life.

Do You Have Any Favourite Local Spots or Activities You Enjoy in Your Downtime?

In my downtime, I love getting out on the boat. I also enjoy watching and playing sports, and I like spending time in the shed building things. It’s a great way to relax and do something hands-on.

How Do You Like to Unwind or Relax After a Busy Day at Work?

After a busy day at work, there’s nothing better than putting my feet up with a cold beer. It’s a simple way to relax and recharge for the next day.