Is a Stay at Blueground Dubai Worth It? - A Review

Claiming top-notch customer service is easy, and quite frankly, a good keyword to attract clients. And when it comes to properties and real estate, good customer service becomes the cornerstone of travelers’ experiences. Such deals are not just a momentary deal, but a deal that determines one’s stay at a desirable vacation. If your accommodation gets messed up, your vacation gets messed up, leading to an abysmal experience on a beloved getaway. 

This article aims to shed light on a leading property management company, Blueground. If you’re a traveler looking for airbnb’s, or a good option for accommodation in Dubai, this review may help your decision in choosing a property management company. 

First things first, let us get to know the background of Blueground. Founded in 2013 by a group of entrepreneurs, Blueground was born from a desire to reinvent furnished rentals. Blueground positions itself as a PropTech company, meaning they leverage technology to streamline the furnished rental experience. Their online application allows for easy apartment browsing, booking, and management, which allows for a seamless user experience. Though they started in New York City, Blueground has expanded rapidly, and today become a top property management company in Dubai. 

However, there are mixed reviews on whether or not Blueground provides the experience it claims to. 

While some tenants rave about their experience, praising everything from stunning locations and responsive customer support to well-equipped apartments, others share nightmarish scenarios. 

Positive reviews highlight Blueground's strengths. Multiple users commend the accuracy of online photos, excellent apartment amenities, and convenient access to transportation and shopping. Responsive app support, thanks to Blueground’s proptech approach, and a willingness to go the extra mile, like approving late checkouts, earn praise from satisfied customers.

However, these positive experiences are countered by a significant number of negative reviews.  Common complaints include unresponsive customer service, issues with getting basic maintenance problems addressed, and a lack of transparency during the booking process.  Several users recount stressful situations where promised apartments weren't available upon arrival. This pushed them into scrambling for last-minute alternatives for accommodation.

The most concerning issues involve prolonged delays in fixing problems like malfunctioning appliances, sewage smells, and water leaks. Some tenants felt Blueground prioritized profit over their well-being, because of their reluctance to offer reasonable compensation for significant disruptions. This is of course, understandable as these situations did not just cause inconvenience, but often also posed health risks.

For a company that claims to be the “home away from home” for its customers, Blueground could certainly do better. 

Why Manzil Might Be a Better Fit Than Blueground in Dubai

While Blueground offers furnished rentals in Dubai, their reviews reveal inconsistencies in customer service and responsiveness to maintenance issues. Here's why Manzil might be a better option:

• Personalized Attention: Manzil prioritizes guest satisfaction with a dedicated "Trip Designer" who tailors the customer's stay to their needs. From restaurant reservations to activity planning, Manzil goes the extra mile to ensure not just a hassle-free but fun experience with many possibilities.  
• Proactive Maintenance: Manzil boasts a team dedicated to resolving maintenance issues promptly, a stark contrast to the delays reported in Blueground reviews. Any inconvenience is taken seriously and promptly resolved by responsible professionals. 
• World-Class Housekeeping: Manzil takes pride in their meticulous cleaning staff, ensuring a fresh and comfortable living environment. This ensures that when you arrive at your desired stay, any issues or malfunctions are prevented with high quality housekeeping. 

If you're seeking a luxurious and hassle-free stay in Dubai with a focus on personalized service and proactive care, Manzil appears to be a strong alternative to Blueground. Manzil goes beyond simply providing an apartment; they curate an experience designed to make you feel at home, addressing your unique needs and ensuring a memorable stay. Their unique approach to assigning “trip designers” showcases their commitment to customer satisfaction.