#186: Take a Micro-Learning Journey Through Great Customer Service with Kym Illman

Introduction

Today, on the "People Skills" newsletter, we're featuring the second set of videos from someone whom we have only recently got to know, Australian entrepreneur, Kym Illman.

Kym is a dedicated marketer and customer service guru with businesses in Australia and Singapore and clients in 18 countries.

Thanks to Snippizz, you can see a free range of Kym's customer service videos below which are full of good customer service sense and, fortunately, "micro-learningly" short at less than 3 minutes each.

So, take a look at this selection of Kym Illman's videos. We love them and are sure they'll be on your top 10 viewing list pretty soon...

01. Use Your Customer's Name

This video is focused on explaining the importance of using your customers name, how and when to use your customer's name.

02. How to Recruit Great Staff

This video focuses on how to recruit fantastic customer service team members.

03. How to Make It Easy for the Customer

This video focuses on why it's important to make things easy for the customer, not for you! If you want to provide outstanding customer service, make it easy for the customer!

04. Why Do Customers Have to Wait?

This video focuses on why you should find ways to serve your customers quicker and find ways to make sure you don't make your customers wait.

05. Become More Likeable in Business

This video focuses on the importance of being likeable in business, after all, people do business with likeable people.

06. Never Say No to Customers

This video focuses on why you should never say no to customers.

07. Business Phone Etiquette

This video focuses on business phone etiquette and its importance in customer service.

08. Always Use the Customer's Name

This video is focused on why it's important to impress customers by always using their name and gives some helpful tricks on subtly finding out the customers name.

09. Focus on the Customer Experience

This video focuses on why you should make the customer experience a special one for your customers.

10. Create a Great Welcome Experience

This video focuses on creating a great welcome experience to wow customers and create a lasting first impression. Make your customers feel welcome by creating a great welcome experience.

11. Customer Feedback Strategy

This video focuses on a customer feedback strategy, turning your customers into business consultants!

12. Simple Marketing Tips for Small Business

This video focuses on simple marketing tips for small business, and big business can use them too!

What Next?

If you have worked through each video in this newsletter, you will now have a great set of further resources on mastering customer service.

Now's the time to build on what you and your team have learnt.

With over 22,000 learning resources on our 6 websites, with 2 sites offering free downloads, you can now take charge of your own learning and apply what you have learnt in your work and day-to-day life.

With regular daily practise, reflection, and review, you will be amazed at how quickly the skills will become second nature to you which in their turn will increase your personal confidence.

Well done and good luck!