Taming the Change Order Monster: Mentoring Project Managers to Excel in Dispute Resolution
Eric Anderton
🏗 Business & Executive Coaching + Leadership Development for Construction Executives. Serving Commercial Construction Companies doing $10M to $1B+ in Revenue
Change order conflicts can damage client relationships.
As a seasoned construction leader, it’s your responsibility to share your expertise with ambitious project managers grappling with change order disputes.
Here’s how you can help them triumph:
1. Gear up 📋:
Urge your project managers to gather all pertinent documents and information before jumping into discussions.
This will demonstrate their commitment to the project and impress clients.
2. Stay cool 😎:
Remind them that keeping their cool and staying professional in difficult conversations can make all the difference.
A respectful tone leads to productive dialogues and fosters positive client relationships.
3. Seek common ground 🤝:
Instill in your project managers the importance of win-win solutions.
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Resolving disputes to the benefit of both parties lays the foundation for lasting relationships.
4. Be adaptable 🔄:
Show them that flexibility and a willingness to collaborate with clients can build trust and create opportunities for future projects.
5. Stay connected 📞:
Emphasize the significance of following up with clients after resolving disputes.
Cultivating and maintaining strong relationships can lead to more work and a stellar reputation in the industry.
By imparting your knowledge and expertise to eager project managers, you’ll enable them to effectively manage change order disputes, keep projects on track, and ensure the long-term success of your company. 🏗️
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