A time of Change. A Chance to Adapt and Learn

The last few weeks the world has had to make lots of fast decisions to adapt to the temporary "norm" we find ourselves in. Challenges appeared quickly and in multitude. I got a sense, understandably that the priority for most was to be safe, keep their organisation afloat, get everyone working at home and set up technology to allow the business to run remotely. For many this has worked exceptionally well, I suspect much more home working will be endorsed when we come through this time.

We are fortunate at SVL Business Solutions to have the technology to work remotely and keep servicing our clients. As part of the sales team I have spent my time getting in contact with clients to let them know we are here and advising them on best practice for working remotely, including keeping compliant whilst home working. Compliance wasn't at the top of everyone's list for the first few weeks and I didn't feel it appropriate to push that on people. I take huge pride in being an account manager and have always worked on the basis if I deal with someone now, in 10 years time they would still be happy to work with me because I am a trusted advisor. #COVID19 doesn't change this for me or my colleagues. As things settle I urge everyone to let your compliance team out the cupboard and make sure your organisation is not exposed in any way. A lot has changed but the mindset and morals of the fraudster has remained fully intact and right now they are finding lots of new ways to attack.

It would be easy just now to relax our policies and think this is all temporary so compliance "will be fine" on the contrary I hope organisations take the time they may have to ensure they have the best policies in place. When this is all over the last thing any of us need is additional costs from fines or fraud payments. #PCI for example is still the responsibility of the organisation, despite any verbal agreements with clients if a breech is made the organisation is liable, that friendly customer experience can turn sour quickly when this occurs and it can be very damaging to an organisations reputation.

With all this time on my hands I have had plenty of time to think, learn and read I have found some great books and sites for learning. Udemy is a great site I 'd highly recommend.

Like most I am thinking what business will look like at the end of this, I suspect many organisations will be looking at their costs, reviewing their suppliers, if I am right in that, it is really important to make sure #customerexperience does not slip during this time. #QualityManagement tools can be used whilst working from home. Keep your organisation ahead of the game in the areas you can, Your customers will remember this time and how you serviced them and adapted to their needs.

I am here to advise in all of the above at anytime, If I don't have the answers, I will either know someone who does or help you find them. Whilst we can't meet in person I am very busy with video calls so feel free to book a slot in. It would be great to see you.

Stay safe everyone, together we can achieve more.

Debbie Bicker - Trusted Advisor