📅 Top 10 Events for Customer Success Leaders to Attend in 2025 🚀
Gozde Gorce
CS @Apollo.io | Career Coach 🚀| HBS Online Member | Customer Success Leader by day | Yoga Instructor by evening 🧘🏻♀️
Hey CS fam! 👋
As Maya Angelou famously said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
In Customer Success, this couldn’t be more true. It’s not just about hitting metrics—it’s about building meaningful relationships, driving transformation, and making customers feel truly valued.
For CS leaders, staying ahead means continuous learning and connecting with peers. That’s why I’ve put together this ultimate list of must-attend events in 2025. These conferences will inspire, educate, and connect you with some of the brightest minds in our industry.
Why Attend These Events?
🌟 Gain insights from top industry experts
🌟 Build meaningful relationships with like-minded professionals
🌟 Learn innovative strategies to drive retention, expansion, and customer satisfaction
🌟 Stay ahead of industry trends and tech innovations
1. Customer Contact Week (CCW)
📍 When & Where: January 27-29 | Orlando, FL Why Attend: The largest global CX conference offers cutting-edge content, live demos, and over 70+ sessions tailored to customer contact innovations.
2. Customer Success Festival by Customer Success Collective
📍 When & Where: Multiple dates | Various locations (D.C., Austin, NYC, Amsterdam, SF, Boston) Why Attend: Explore the latest Customer Success strategies, connect with global professionals, and gain practical tools for career growth.
3. Pulse 2025 by Gainsight
📍 When & Where: Dates TBD | EMEA
Why Attend: A premier gathering for CS, Product, and GTM leaders, featuring innovative sessions, networking, and Gainsight’s signature “Child-like Joy.”
4. X4 Summit by Qualtrics
📍 When & Where: March 18-20 | Salt Lake City, UT
Why Attend: Discover how Experience Management can drive impactful changes in customer and employee satisfaction.
5. Customer Contact East by Frost & Sullivan
📍 When & Where: April 6-9 | Fort Lauderdale, FL
Why Attend: Through interactive sessions and networking, you will learn strategies to improve customer satisfaction, reduce churn, and increase revenue.
6. NICE Interactions 2025
📍 When & Where: June 16-18 | Las Vegas, NV
Why Attend: Covers the future of CX with sessions on Generative AI, digital transformation, and hands-on learning with NICE solutions.
7. CX Summit North America by Forrester
📍 When & Where: June 23-26 | Nashville, TN & Digital
Why Attend: Explore how GenAI and other technologies are reshaping CX and employee engagement strategies.
8. CS100 Summit
📍 When & Where: September (Dates TBD) | Sundance, UT
Why Attend: Designed for senior CS leaders, this intimate gathering blends high-level strategy with inspiring outdoor settings.
9. SaaStr Annual 2025
📍 When & Where: May 13-15 | SF Bay Area, CA
Why Attend: The world’s largest SaaS event features actionable insights, networking, and sessions with 250+ speakers.
Pro tip: Every year, they have diversity & inclusion submissions to allow folks from underrepresented communities to get a chance to join the conference for free.
If you qualify, you can register from here.
10. TSIA World Connect 2025
📍 When & Where: April 29-May 1 | Orlando, FL
Why Attend: Dive into exclusive insights on the latest trends in tech, services, and customer success, backed by TSIA’s research.