The top 10 selection criteria for choosing an Electro Mechanical Service provider:
The number one answer, ‘Quality of Service Work’, has been the most important factor for the last 3 surveys back to 2003!
The second most important criteria, ‘Knowledge and Availability of Field Engineers’ has not been seen in the top 10 before, showing a shift in customer perception.
'' The results are not surprising and are in line with what our customers tell us every day. Investment into people is crucial. Our staff take pride in achieving the standards demanded by our customers and always try to surpass them,'' David Griffin
The survey was conducted by EASA (The Electrical Apparatus Service Association) as a repeat of previous surveys performed in 2003 and 2008 and was looking at trends within this sector in which contractors offer such diverse repair activities to Electric motors, Pumps, Gearboxes, Generators, Transformers etc. in addition to a range of proactive activities such as CBM Services including Vibration Analysis, Ultrasound, Thermographic imaging, Oil Analysis aimed at monitoring the health of these machines, detecting changed and therefore extending Mean Time Before Failure (MTBF).
Corporate Secretary at Apparatus Repair & Engineering EASA Board of Directors Region 1 and President of Mid Atlantic Chapter Retired Director/CEO at YROC Drama Ministries & Corp.
6yA Great Reminder that should be on our goal lists always.
Solar PV, Battery Storage, Electric Vehicle Charging. Approved to help households and businesses' reduce their carbon emissions and costs through Solar PV, LED Lighting & EVC.
6yAll good things to look for - we try to tick all the boxes