Top Live Chat Software for Small Businesses

Are you wanting to add live chat to your company's customer care touchpoints but don't want a full-stack, expensive customer service solution that provides more than you need? You've arrived at the proper location.

What Does Small Company Standalone Live Chat Software Entail?

Through live chat, a website visitor may communicate instantly with a sales or support professional from your company to resolve a customer service issue or start a transaction.

Even though live chat technology has been around since the 1970s, both businesses and consumers have embraced it more and more in the last ten years. 41 percent of customers say live chat's real-time, prompt responses are their preferred method of contacting customer service representatives. Visitors that utilize the live chat feature are more inclined to return to the website, according to 63% of them.

In full-stack, multi-touchpoint customer support systems, live chat is frequently an option. But there are also several top-notch, inexpensive, live chat technologies accessible to small enterprises. You may integrate live chat into your website with the aid of this software-as-a-service (SaaS) solution without having to pay extra for extra services you don't want.

Better still? They are also able to work with other independent assistance channels. Sean counsels, "That's crucial for team leaders." "We must have the option to convert a conversation to an email discussion. The entire ecology of customer communication is then present. We can immediately check anything that someone claims they were told.

The Top Live Chat Applications For Customer Service

Are you prepared to bring stand-alone live chat to your company? Here are three things to think about:

Live Help

Customers may get live chat help from Live Help Now on your website as well as through other channels like email marketing and social media, wherever they may be. The system keeps track of site visits in real time, and you can adjust chat triggers to connect with clients at precisely the right moment.

Real-time conversations with customers can be had by sales or support staff, and management can monitor conversions to see how live chat impacted a transaction. Customers can use SMS options to text for just mobile assistance. You may close the transaction if a potential customer is prepared to buy.

The client may securely submit order information within the chat on LiveHelpNow's secure, HIPAA-compliant platform. Managers may evaluate client feedback to find possible changes or new company prospects with the aid of features like hidden, built-in reporting. To evaluate your customer support performance and identify areas where you and your team may further enhance service, you can also send out post-chat questionnaires.

A live support bot and automated translations are only two examples of how Live Help Now integrates AI into its platforms. All discussions may either be manually or automatically marked. Public JS, Webhooks, and REST APIs make it simple to integrate your live chat with other systems. When invoiced every month, LiveHelpNow's Chat/SMS costs $21 per user each month.

My Live Chat

"Involve website visitors to generate more leads," they advise. What better way to launch live chat than by making it free? MyLiveChat is free forever and has over 500,000 users and 20,000 daily talks. Without having to create a budget line item, it might be a terrific way to get a sense of how your company can implement live chat.

Concerned that live chat may cause your site to load slowly? By using asynchronous loading, MyLiveChat avoids using resources from your website. Additionally, all discussions are encrypted using 128-bit SSL for security.

Through monitoring, priority levels, and communication transfers, sales and support employees may efficiently handle discussions behind the scenes. This is a strong tool since it allows for file sharing between agents and visitors, and user roles for prioritizing, reporting, and team conversations. Agents may connect to the mobile app for MyLiveChat when they need to leave their workstations but still be accessible for chats so they can assist clients and potential clients.

Your company can have an infinite number of conversations with the free plan, but there are certain limitations, such as no access to email reports. However, you will have access to three years' worth of chat history if you need to go back and review a past conversation. You'll only be allowed to have one agent online at once, and the chat windows on your site will bear MyLiveChat's logo. To avoid keeping clients waiting, be sure to keep an eye on your support volume.

More than the free plan is needed? You can have access to email reports and a front-facing live chat interface with the Starter Plan for $15 per month.

Alive5

"Live Chat Software for Sales & Customer Happiness," they claim. Live chat is improved by alive5 with automatic popups and messages, as well as integration with email, social media, and other services. You may configure URL, page, and time delay triggers, as well as rules that direct chat requests to particular departments.

More than 10,000 websites utilize alive5 to communicate with users in real-time. To make WebsiteAlive appear and feel like a part of your business, you can also brand the chat interface with your branding. The company takes great pride in its "no IT team necessary" installation. Add a short piece of code to your website to activate WebsiteAlive throughout your whole online presence.

A consumer may occasionally need to make a phone call. When that happens, alive5's Click-to-Call feature makes switching to the phone simple. You may integrate your live chat not only with other services but also with your email marketing and social media efforts, providing your audience with complete live chat coverage. Additionally, management may see at a glance visitor activity and chat team performance thanks to built-in statistics.

Find The Live Chat Software That Is Ideal For Your Company

It's critical to decide what features and use cases are required for your company before choosing a live chat service. No two tools are the same; some don't have the same integrations, some need a minimum number of users, while still others just operate in entirely different ways. Recognize who will be engaged, your intended customer interaction style, the information you must retain, the platforms you will use, and any other relevant details. As you evaluate your alternatives, keep those responses close at hand and be sure to take your time. 

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ZH Consultancy is a full-scale business consultancy firm helping businesses to launch and grow. We have been in the business for the last 6 years and have helped more than 500 businesses to date. We provide expertise and strategic advice to businesses regardless of their industry and offer solutions to help businesses grow. We can help you with business strategy, manage organizational and operational processes, or provide technology consulting services.

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